At a Glance
- Tasks: Deliver accurate forecasts and ensure product availability in a dynamic food manufacturing environment.
- Company: Join Sofina Foods, a leader in the food industry with a commitment to sustainability.
- Benefits: Enjoy competitive salary, pension scheme, life assurance, and free onsite parking.
- Other info: Be part of a diverse team dedicated to quality and customer satisfaction.
- Why this job: Make a real impact while developing your skills in a supportive and innovative culture.
- Qualifications: Strong Excel skills and excellent communication abilities are essential.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Demand Analyst delivers accurate forecasting, strong customer service, and clear communication with customer supply chain teams, ensuring product availability and effective demand management in a food manufacturing environment.
The Role
- Provide excellent service for specific frozen retail customers, ensuring timely and accurate order processing while acting as the primary daily point of contact for retailer supply chain teams and internal business managers.
- Interpret customer intelligence to create a clear view of short‑term sales, support service performance through proactive problem solving, and identify opportunities to improve supply and availability.
Your Key Responsibilities
- Communicate shortages, supply risks, and recovery plans to customers.
- Review short‑term promotional calendars and adjust forecasts accordingly.
- Track and follow up on missed or delayed deliveries with logistics teams.
- Manage customer escalations and priority requests professionally and promptly.
- Support order management activities, including allocation decisions and service reporting.
- Monitor inventory ageing, shelf‑life considerations, and stock rotation.
- Prepare weekly and monthly reports on service levels, forecast accuracy, 30/60/90 outlooks, and customer KPIs.
- Participate in Joint Business Planning meetings.
The Ideal Candidate
Essential Skills
- Strong Excel capability (pivot tables, VLOOKUP/XLOOKUP, data analysis).
- Basic SAP knowledge (order management, stock visibility, reporting).
- Excellent communication skills with the ability to build strong customer relationships.
- Ability to manage multiple priorities and handle escalations calmly and effectively.
- Strong analytical mindset with high attention to detail.
- Proactive problem‑solving approach with the ability to work cross‑functionally.
Preferred Experience
- Experience in FMCG, food manufacturing, or supply chain roles.
- Familiarity with demand planning tools or forecasting systems.
- Understanding of VMI processes and customer collaboration models.
- Knowledge of shelf‑life and stock rotation requirements in food production.
Why Sofina Foods?
- Competitive Salary.
- Competitive Contributory Pension.
- Online Benefits Hub.
- Life assurance scheme.
- Free onsite parking.
Company Information
Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact on the world. With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe, including Young’s Seafood and Karro Food Group. At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will also have the opportunity to work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents. Sofina Foods has a 25‑year history of excellence in the food industry and provides over 500 million meals for the global market every year. Our vision is to be the most successful food company in the world. If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.
Equal Opportunities
As an equal opportunities’ employer, Sofina Foods is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. While we still have more work to do, we aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organisation.
Schedule: Day Shift
Location: North Yorkshire
Hours of Work: Full‑time
Company: Sofina Foods
Country Code: GB
AutoReqId: 5316BR
AdRef: INDB2
Customer Demand Analyst employer: Sofina Foods Europe
Sofina Foods is an exceptional employer that prioritises employee growth and development within a dynamic food manufacturing environment. With a commitment to innovation, sustainability, and customer satisfaction, employees enjoy competitive salaries, a contributory pension scheme, and a culture that fosters collaboration and inclusivity. Located in North Yorkshire, the company offers a supportive work atmosphere where you can make a meaningful impact while working with diverse and responsibly sourced products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Demand Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the food manufacturing and supply chain sectors. Use LinkedIn to connect with current employees at Sofina Foods and ask for insights about the company culture and the role of a Customer Demand Analyst.
✨Tip Number 2
Prepare for your interview by brushing up on your Excel skills. Make sure you can confidently discuss pivot tables and VLOOKUP/XLOOKUP, as these are key for the role. We want to see that you can handle data analysis like a champ!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges in customer service or demand management. We love candidates who can think on their feet and come up with proactive solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Sofina Foods family. Let’s get you on board!
We think you need these skills to ace Customer Demand Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Demand Analyst role. Highlight your experience with Excel, SAP, and any relevant supply chain roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the food industry and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We value proactive problem solvers who can handle escalations calmly, so let us know how you've done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sofina Foods Europe
✨Know Your Numbers
As a Customer Demand Analyst, you'll be dealing with data all the time. Brush up on your Excel skills, especially pivot tables and VLOOKUP/XLOOKUP. Be ready to discuss how you've used these tools in past roles to analyse data and make informed decisions.
✨Communicate Like a Pro
Strong communication is key in this role. Prepare examples of how you've effectively communicated with customers or internal teams in the past. Think about times you’ve managed escalations or resolved issues, and be ready to share those stories.
✨Understand the Supply Chain
Familiarise yourself with the basics of supply chain management, especially in the food manufacturing sector. Be prepared to discuss how you would handle shortages or supply risks, and think about any relevant experiences you can share that demonstrate your understanding.
✨Show Your Problem-Solving Skills
This role requires a proactive approach to problem-solving. Think of specific challenges you've faced in previous jobs and how you tackled them. Be ready to explain your thought process and the outcomes, as this will show your analytical mindset and attention to detail.
