At a Glance
- Tasks: Provide IT support, manage hardware, and train users on new software.
- Company: Join Sofidel, a global leader in tissue paper production with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, generous leave, and language learning opportunities.
- Other info: Great career growth potential in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team making a real impact in a sustainable industry.
- Qualifications: Experience in IT support, strong communication skills, and a valid UK driving licence.
The predicted salary is between 30000 - 40000 € per year.
Join to apply for the IT Technician role at Sofidel S.p.A. The Sofidel Group, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.
Overview
To provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.
Responsibilities
- Provides technical support to users via email, phone and Help-Desk portal.
- Manages the workstations and necessary hardware peripherals.
- Monitors hardware functionality and takes action where necessary.
- Manages software installation and set up on computers according to the specifications given.
- Trains end users on how to use new software and IT equipment.
- Organises and schedules updates and maintenance with users.
- Maintains repair and correction records.
- Identifies and suggests possible improvements to procedures.
- Acts in compliance with Data Protection in line with current legislation and corporate policies.
- Promotes a corporate culture based on safety.
- Applies Corporate Principles and Values.
Qualifications
- Knowledge of vehicle routing and scheduling systems and WMS.
- HP/Cisco networking solutions, managing switches and virtual environments.
- Strong interpersonal and communication skills.
- Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity.
- Numerical and literacy skills to compile reports and necessary documentation as required.
- Can work on own initiative with minimum supervision.
- Good problem‑solving skills.
- Methodical and flexible approach with the ability to prioritise a dynamic workflow.
- Good working knowledge of Microsoft Products like Windows/Office & associated applications (Outlook, Word, Excel etc).
- A good communicator, team player & have excellent interpersonal skills.
- Have comparable work experience within an Administrator or Help Desk environment.
- Experience investigating network incidents and monitoring internal/external escalation.
- Full valid UK driving licence as travel to regions is expected as part of the role.
Benefits
- Competitive Salary
- Company Sick Pay
- Life Assurance Scheme
- Private Health Insurance
- Pension contribution plus salary sacrifice option
- Discount on Company products
- 23 days annual leave, rising to 25 with service (+ public holidays)
- On Site parking (with electric vehicle charging available)
- Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.
IT Technician in Neath employer: Sofidel S.p.A.
Sofidel S.p.A. is an exceptional employer, offering a dynamic work environment in the heart of Porcari, Lucca, where innovation and sustainability are at the forefront of our mission. With a strong commitment to employee growth, we provide comprehensive benefits including competitive salaries, private health insurance, and a unique language learning programme, fostering a culture of inclusivity and support. Join us to be part of a global leader in tissue paper production, where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Neath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at Sofidel. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on your IT knowledge, especially around hardware and software troubleshooting. Practice common scenarios you might face as an IT Technician.
✨Tip Number 3
Be ready to chat! When you get that interview, be prepared to discuss not just your experience but also how you can contribute to Sofidel's values of innovation and sustainability. Show them you're a team player who can adapt and solve problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Sofidel team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace IT Technician in Neath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience, especially in technical support and any specific software or hardware skills that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share your passion for IT and how your skills align with our values of innovation and inclusivity.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sofidel S.p.A.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of HP/Cisco networking solutions and vehicle routing systems. Be ready to discuss how you've managed hardware and software installations in the past, as well as any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Communication Skills
Since this role involves providing support via email and phone, practice explaining technical concepts in simple terms. Think about examples where you've successfully trained users or resolved issues through clear communication. This will highlight your interpersonal skills and ability to work well with others.
✨Demonstrate Problem-Solving Prowess
Prepare to share specific examples of how you've tackled IT challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your methodical approach and flexibility in prioritising tasks, which are key for this role.
✨Be Ready to Discuss Compliance and Security
Familiarise yourself with data protection laws and corporate policies related to IT. Be prepared to discuss how you've ensured compliance in previous roles, especially when managing sensitive information. This will show that you take security seriously and understand its importance in the workplace.
