At a Glance
- Tasks: Provide IT support, manage hardware, and train users on new software.
- Company: Join Sofidel, a global leader in tissue paper production with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, and 23 days annual leave plus perks.
- Other info: Opportunities for growth and learning, including a language programme.
- Why this job: Be part of a dynamic team making a real impact in a sustainable industry.
- Qualifications: Experience in IT support, strong communication skills, and problem-solving abilities.
Join to apply for the IT Technician role at Sofidel S.p.A.
The Sofidel Group, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.
Overview
To provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.
Responsibilities
- Provides technical support to users via email, phone and Help-Desk portal.
- Manages the workstations and necessary hardware peripherals.
- Monitors hardware functionality and takes action where necessary.
- Manages software installation and set up on computers according to the specifications given.
- Trains end users on how to use new software and IT equipment.
- Organises and schedules updates and maintenance with users.
- Maintains repair and correction records.
- Identifies and suggests possible improvements to procedures.
- Acts in compliance with Data Protection in line with current legislation and corporate policies.
- Promotes a corporate culture based on safety.
- Applies Corporate Principles and Values.
Qualifications
- Knowledge of vehicle routing and scheduling systems and WMS.
- HP/Cisco networking solutions, managing switches and virtual environments.
- Strong interpersonal and communication skills.
- Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity.
- Numerical and literacy skills to compile reports and necessary documentation as required.
- Can work on own initiative with minimum supervision.
- Good problem‑solving skills.
- Methodical and flexible approach with the ability to prioritise a dynamic workflow.
- Good working knowledge of Microsoft Products like Windows/Office & associated applications (Outlook, Word, Excel etc).
- A good communicator, team player & have excellent interpersonal skills.
- Have comparable work experience within an Administrator or Help Desk environment.
- Experience investigating network incidents and monitoring internal/external escalation.
- Full valid UK driving licence as travel to regions is expected as part of the role.
Benefits
- Competitive Salary
- Company Sick Pay
- Life Assurance Scheme
- Private Health Insurance
- Pension contribution plus salary sacrifice option
- Discount on Company products
- 23 days annual leave, rising to 25 with service (+ public holidays)
- On Site parking (with electric vehicle charging available)
- Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.
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IT Technician in Port Talbot employer: Sofidel S.p.A.
The Sofidel Group is an exceptional employer, offering a dynamic work environment that prioritises safety, quality, and sustainability in the paper manufacturing industry. With a strong commitment to employee growth and development, team members benefit from comprehensive training opportunities and a supportive culture that values innovation and collaboration. Located in the UK, employees enjoy competitive salaries, generous leave policies, and a range of health benefits, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Port Talbot
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sofidel S.p.A. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sofidel S.p.A. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sofidel S.p.A.!
✨Direct Apply to Sofidel S.p.A.
Let's not forget to apply directly through the Sofidel S.p.A. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Port Talbot
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sofidel S.p.A..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sofidel S.p.A.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sofidel S.p.A.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
