Sofa Club is seeking a Customer Experience Assistant to join our team in a hybrid role. You will respond across phone, email, chat and social channels, log details in internal systems, and work to resolve issues with empathy and professionalism.
You will collaborate with sales and other departments to ensure quick, accurate resolutions while maintaining high service standards. Flexibility across shifts and channels is essential to support customers seven days a week.
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Hybrid Customer Experience Advocate - Weekend & Remote in Watford employer: Sofa Club
Sofa Club is an excellent employer that values its employees by fostering a supportive and dynamic work culture. With opportunities for growth and development, particularly in customer service excellence, you will thrive in a collaborative environment that prioritises employee well-being and satisfaction. Located in Hertford, our hybrid working model allows for flexibility while being part of a passionate team dedicated to delivering outstanding customer experiences.
