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For Companies At a Glance
- Tasks: Welcome customers, guide them to their dream sofa, and create an unforgettable showroom experience.
- Company: Join one of the UK’s fastest-growing furniture brands with bold designs and big ambitions.
- Benefits: Competitive salary, commission, 28 days holiday, health insurance, and a fun team culture.
- Other info: Exciting career progression opportunities as we continue to grow.
- Why this job: Be part of a dynamic team, make sales, and enjoy creative freedom in a stylish showroom.
- Qualifications: Sales experience preferred, strong communication skills, and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Location: Newcastle
Department: Sales
Reports To: Showroom Manager
Working Hours: 37.5 Hours per week – Weekend and Bank Holiday availability required
About Sofa Club
At Sofa Club, we’re on a growth journey and we’re only just getting started. As one of the UK’s fastest-growing furniture brands, we’re redefining the industry with bold designs, seamless service, and big ambitions.
With new showrooms opening in Croydon, Glasgow and Newcastle, we’re on the lookout for energetic Sofa Hosts to help bring fashion home. If you thrive in a busy showroom, love connecting with people, and know how to turn browsers into buyers, this is your chance to #jointheclub.
Role Overview
This role is central to creating an unforgettable showroom experience. As a Sofa Host, you’ll be the first point of contact for our customers – welcoming them in, listening to their needs, and helping them find their dream sofa. From guiding them through the sales process to keeping the showroom stylish and on-brand, you’ll make sure every interaction feels easy, enjoyable, and memorable.
You’ll play a key role in driving sales, building trust with customers, and representing Sofa Club’s signature style on the showroom floor. Alongside delivering a standout service, you’ll sharpen your product knowledge, stay tuned in to the latest interiors trends, and work towards ambitious sales targets.
Key Responsibilities
- Customer Assistance: Greet and engage with customers in a friendly, professional, and approachable way.
- Product Knowledge: Learn our sofa ranges inside‑out, from materials and styles to features and functions.
- Sales Process: Guide customers through the full journey – from browsing to order completion.
- Customer Information: Provide clear advice on specifications, pricing, warranties, delivery, and aftercare.
- Closing Sales: Confidently overcome objections to secure sales while ensuring a positive experience.
- Customer Service: Handle questions, feedback, or complaints with professionalism and empathy.
- Visual Merchandising: Help maintain a showroom that looks stylish, inviting, and on-brand.
- Sales Targets: Hit (and exceed) your targets while celebrating wins with the team.
- Upselling & Cross‑selling: Suggest additional items and protection plans to boost sales.
- Product Trends: Stay up-to-date with industry trends and competitors to keep customers inspired.
Skills & Experience Required
- Proven experience in sales, ideally within furniture or retail.
- Strong communication and interpersonal skills – a natural people person.
- Excellent customer service mindset with the drive to go the extra mile.
- Knowledge of furniture materials, design principles, or interiors (preferred).
- Confidence working both independently and as part of a team.
- Proficiency with point‑of‑sale systems and basic IT.
- Physical ability to move and arrange furniture (when needed).
What You’ll Get
- Competitive salary, commission & bonus scheme.
- Clear career progression opportunities as we continue to scale.
- Real creative input and freedom to shape the showroom experience.
- Supportive, ambitious team culture.
- 28 days holiday + bank holidays.
- Enhanced family leave.
- Health insurance.
- Friends & family discount.
- Salary sacrifice schemes.
Are you a perfect match?
- Ambitious? We have huge plans. There’s never been a better time to join Sofa Club. We are growing fast and need ambitious people to join us for the ride.
- Fun? We work hard and then let our hair down at our office prosecco bar (yes, really!).
- Do‑er? Talk is cheap, execution is everything. Be a doer, not a talker.
- Friendly? We’re proud to be an equal opportunity employer. We have a diverse and inclusive culture, everyone gets on well, and we work together as one family.
#J-18808-Ljbffr
Sofa Host - Newcastle employer: Sofa Club
Contact Detail:
Sofa Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sofa Host - Newcastle
✨Tip Number 1
Get to know the company! Before you step into that showroom, do a bit of homework on Sofa Club. Understand their values, products, and what makes them tick. This will help you connect with customers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Sofa Host, you'll be the face of the brand. So, brush up on your communication and customer service skills. Role-play with friends or family to get comfortable engaging with different types of customers and handling various situations.
✨Tip Number 3
Show off your sales savvy! Think about how you can turn browsers into buyers. Prepare some examples of how you've successfully closed sales in the past. This will demonstrate your ability to meet those ambitious sales targets we’re all about at Sofa Club.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sofa Club family. Don’t forget to highlight your passion for interiors and customer service in your application!
We think you need these skills to ace Sofa Host - Newcastle
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Experience: Make sure to highlight any relevant experience you have in sales or customer service. We love seeing how your past roles have prepared you for being a fantastic Sofa Host, so be specific about your achievements!
Do Your Research: Take some time to learn about Sofa Club and our products. Mentioning specific sofas or trends in your application shows us that you’re genuinely interested and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sofa Club
✨Know Your Stuff
Before the interview, dive deep into Sofa Club's sofa ranges and product knowledge. Familiarise yourself with different materials, styles, and features. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Your People Skills
As a Sofa Host, you'll be engaging with customers all day long. During the interview, demonstrate your strong communication and interpersonal skills. Share examples of how you've successfully connected with customers in the past and turned their needs into sales.
✨Be Ready to Sell
Prepare for role-play scenarios where you might need to guide a customer through the sales process. Practice overcoming objections and closing sales confidently. This will showcase your ability to handle real-life situations in the showroom.
✨Embrace the Culture
Sofa Club values a fun and ambitious culture. Be sure to express your enthusiasm for joining a growing team and your willingness to contribute to a positive atmosphere. Share any experiences that highlight your teamwork and friendly nature.