At a Glance
- Tasks: Welcome customers, guide them to their dream sofa, and create a stylish showroom experience.
- Company: Join one of the UK’s fastest-growing furniture brands with bold designs and big ambitions.
- Benefits: Competitive salary, commission, career progression, health insurance, and 28 days holiday.
- Other info: Enjoy a supportive culture with creative input and a lively office atmosphere.
- Why this job: Be part of a fun, ambitious team and make a real impact in a growing company.
- Qualifications: Sales experience, strong communication skills, and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Role Overview
£30,000 basic + commission.
As a Sofa Host at Sofa Club, you bring our brand to life on the showroom floor, helping create a space that feels like a destination, not just a store. In this role, you play a key part in delivering both performance and experience, ensuring every customer journey is effortless, inspiring, and memorable. You take the stress out of sofa shopping, guiding customers with confidence and ease while creating genuine connections. You go beyond selling, styling, storytelling, and curating an experience that feels more like fashion than furniture. You help set the tone in the showroom, maintaining a space that reflects our bold, design-led brand. From supporting in-store activations to engaging with the local community, you contribute to building excitement around our brand as we launch our brand-new Edinburgh and Cardiff showrooms. You live our values every day: Change the Game by challenging traditional retail, The Power of Us by working together as one team, Own It in every interaction, and Keep It Simple by delivering a seamless customer experience. This is a hands-on role where customer connection meets creativity, bringing energy, style, and impact to every moment on the showroom floor.
Key Responsibilities
In-Store Experience
- Create an immediate impact with a warm, confident welcome that sets the tone for a standout, style-led showroom experience.
- Lead personalised, consultative conversations that make sofa shopping feel effortless, inspiring, and enjoyable.
- Bring the Sofa Club brand to life by helping customers express their style and elevate their homes.
- Build genuine connections by understanding each customer’s lifestyle, aesthetic, and how they want their space to feel.
- Confidently guide customers through styles, fabrics, and configurations, curating options that feel considered, relevant, and design-led.
- Create confidence at every step, ensuring customers feel supported, excited, and certain in their decisions.
- Take ownership of the customer journey from first interaction through to order completion and beyond.
- Handle customer queries and challenges with professionalism, empathy, and a solutions-focused mindset.
- Use your product and styling knowledge to recommend solutions that feel tailored, effortless, and on-brand.
Sales & Commercial Performance
- Play your part in a high-performing team that wins together, contributing to a culture of shared success and accountability.
- Deliver against individual and showroom sales targets, helping drive strong commercial performance.
- Maximise opportunities by confidently recommending complementary products and protection options that enhance the customer’s home and experience.
- Maintain accuracy and attention to detail across all orders and customer interactions.
- Use omni-channel tools to create seamless customer journeys from quote to conversion.
- Embrace coaching, feedback, and continuous development to elevate your performance and impact.
- Confidently manage customer interactions through Book a Call, Zendesk, and finance follow-ups.
- Share ideas, insights, and best practices with the team to continuously raise the bar and Change the Game together.
Showroom Standards
- Take pride in delivering a showroom that always looks and feels exceptional.
- Maintain sofas and displays to the highest standards, ensuring every detail feels premium and style-led.
- Support visual merchandising to keep the showroom fresh, inspiring, and aligned with our fashion-first approach.
- Ensure all product information and pricing is accurate, clear, and up to date.
- Help create an environment that elevates the experience, from lighting and music to scent and overall atmosphere.
- Support day-to-day showroom operations and contribute to keeping everything running smoothly.
What We’re Looking For
- Know how to connect with people naturally through real conversations, not scripts.
- Bring energy, personality, and confidence to every customer interaction.
- Have experience in sales or retail, but more importantly, know how to create experiences people remember.
- Have an eye for style, whether that comes from fashion, interiors, or simply instinctively knowing what looks right.
- Are self-driven but love being part of an ambitious, collaborative team.
- Aren’t afraid to roll your sleeves up and get hands-on when needed.
- Are comfortable using technology and systems to keep things running smoothly.
- Thrive in a fast-paced environment and enjoy busy showroom energy.
- Are available to work weekends and peak trading periods.
What You’ll Get
- Be part of one of the UK’s fastest-growing furniture brands.
- Opportunity to join our exciting new Edinburgh or Cardiff showroom teams.
- Competitive salary + commission structure.
- Supportive and ambitious team culture.
- Real opportunities for career progression as Sofa Club continues to grow.
- 28 days Annual Leave + Bank Holidays.
- Friends & Family Discount.
- Enhanced Family Leave.
- Life Assurance.
- Employee Assistance Programme.
- Health Insurance.
- Cycle to Work Scheme.
- Electric Car Scheme.
- Salary Sacrifice Pension Scheme.
- Quarterly Bonus Scheme.
Sofa Host employer: Sofa Club
At Sofa Club, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment that fosters growth and innovation. As an Ecommerce Executive, you'll be part of a passionate team dedicated to delivering a top-notch online product experience, with ample opportunities for professional development and a competitive benefits package, including generous annual leave and health insurance. Our hybrid working model allows for flexibility, ensuring you can balance your personal and professional life while contributing to a brand that values your input and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Sofa Host
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Sofa Club's values, products, and recent news. This will not only impress your interviewers but also help you connect with their mission of redefining the furniture industry.
✨Tip Number 2
Practice your people skills! As a Sofa Host, you'll be engaging with customers all day. Role-play common scenarios with friends or family to boost your confidence in turning browsers into buyers. Remember, it’s all about making that connection!
✨Tip Number 3
Show off your sales savvy! Be ready to discuss your past sales experiences and how you’ve overcome objections. Think of specific examples where you’ve turned a 'no' into a 'yes' – this will showcase your ability to drive sales at Sofa Club.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sofa Club family. Let’s get you on board!
We think you need these skills to ace Sofa Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Experience:Make sure to highlight any relevant experience you have in sales or customer service. We love seeing how your past roles have prepared you for being a fantastic Sofa Host, so be specific about your achievements!
Do Your Research:Take some time to learn about Sofa Club and our products. Mentioning specific sofa ranges or design trends in your application shows us that you’re genuinely interested and ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team!
How to prepare for a job interview at Sofa Club
✨Know Your Stuff
Before the interview, dive deep into Sofa Club's sofa ranges and product knowledge. Familiarise yourself with different materials, styles, and features. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Your People Skills
As a Sofa Host, you'll be engaging with customers all day long. During the interview, demonstrate your strong communication and interpersonal skills. Share examples of how you've successfully connected with customers in the past and turned their browsing into buying.
✨Emphasise Your Sales Experience
Highlight any previous sales experience, especially in retail or furniture. Be ready to discuss specific instances where you met or exceeded sales targets. This will showcase your ability to drive sales and contribute to the team's success at Sofa Club.
✨Be Ready to Discuss Trends
Stay updated on the latest interior design trends and competitors in the furniture industry. Bring this knowledge to the interview and share your thoughts on what makes a showroom inviting and stylish. This shows that you're proactive and passionate about the role.
