At a Glance
- Tasks: Create a stylish showroom experience and connect with customers effortlessly.
- Company: Join Sofa Club, a bold British brand redefining furniture shopping.
- Benefits: Competitive salary, commission, 28 days leave, and exciting perks.
- Other info: Dynamic environment with opportunities for career growth and personal development.
- Why this job: Be part of a creative team that values style and genuine connections.
- Qualifications: Sales or retail experience, strong communication skills, and a flair for design.
The predicted salary is between 30000 - 30000 € per year.
As a Sofa Host, you bring Sofa Club to life on the showroom floor, helping create a space that feels like a destination, not just a store. In this role, you play a key role in delivering both performance and experience, ensuring every customer journey is effortless, inspiring, and memorable, especially during key trading periods. You take the stress out of sofa shopping, guiding customers with confidence and ease while creating genuine connections. You go beyond selling, styling, storytelling, and curating an experience that feels more like fashion than furniture. You help set the tone in the showroom, maintaining a space that reflects our bold, design-led brand.
From supporting in-store activations to engaging with the local community, you contribute to building energy, excitement, and positioning Sofa Club as an iconic British brand. You live our values every day: Change the Game by challenging traditional retail, The Power of Us by working as one team, Own It in every interaction, and Keep It Simple by delivering a seamless customer experience. This is a hands-on position where customer connection meets creativity, bringing energy, style, and impact to every moment on the floor.
In-Store Experience
- Create an immediate impact with a warm, confident welcome that sets the tone for a standout, style-led showroom experience, especially during peak weekend trading.
- Lead a personalised, consultative journey that puts fashion first, making sofa shopping feel effortless, inspiring, and enjoyable.
- Bring our brand to life by showing customers we’re not just selling sofas, we’re helping them express their style and elevate their homes.
- Build genuine connections by understanding each customer’s lifestyle, aesthetic, and how they want their space to feel.
- Confidently guide customers through styles, fabrics, and configurations, curating options that feel considered, relevant, and design-led.
- Create confidence at every step, ensuring customers feel supported, excited, and certain in their decisions.
- Take full ownership of the customer journey from first interaction through to order completion and beyond, delivering a seamless experience throughout.
- Handle all customer queries and challenges with professionalism, empathy, and a solutions-focused mindset that protects the experience.
- Use your product and styling expertise to recommend solutions that feel effortless, tailored, and on-brand.
Sales & Commercial Performance
- Play your part in a high-performing team that wins together, contributing to a culture of shared success and accountability.
- Consistently deliver against individual and showroom sales targets, driving strong commercial performance across key trading days.
- Maximise every opportunity by confidently recommending complementary products and protection options that enhance the customer’s home and experience.
- Maintain accuracy and attention to detail in all orders, ensuring customers receive exactly what they expect.
- Use omni-channel tools to create a seamless journey, from quotes to conversion, giving every interaction the best chance to succeed.
- Embrace coaching, feedback, and continuous development to elevate your performance and impact.
- Confidently manage customer interactions through Book a Call, Zendesk, and failed finance follow-ups to drive both customer experience and commercial outcomes.
- Share ideas, insights, and best practice with the team to continuously raise the bar and Change the Game together.
Store Standards
- Take pride in delivering a showroom that always looks and feels exceptional, creating a first impression that reflects our brand.
- Maintain sofas and displays to the highest standards, ensuring every detail feels premium, considered, and style-led.
- Support visual merchandising to keep the showroom fresh, inspiring, and aligned with our fashion-first approach.
- Ensure all product information and pricing is accurate, clear, and up to date.
- Create an environment that elevates the experience, from lighting and music to scent and overall atmosphere, making the showroom a place customers want to spend time in.
What We’re Looking For
- We’re not about outdated, hard-sell retail tactics. We’re building a team of style-led individuals who think differently, move differently, and sell differently.
- You’ll thrive here if you:
- Know how to connect with people naturally, no scripts, no pressure, just real conversations.
- Bring energy, personality, and confidence to every interaction, especially during busy weekend shifts.
- Are available to work primarily weekends and peak trading days.
- Have experience in sales or retail, but more importantly, know how to create an experience people remember.
- Have an eye for style, whether that comes from fashion, interiors, or just instinctively knowing what looks right.
- Are self-driven but love being part of a tight, ambitious team.
- Aren’t afraid to roll your sleeves up and get hands-on when needed.
- Are comfortable using tech and systems to keep things running smoothly.
What You’ll Get
- Be part of a growing brand with real creative freedom and input.
- Access to a supportive and ambitious team culture.
- Opportunity to grow your career as we scale our in-house comms function.
- Competitive salary
- Sales Commission
- 28 days Annual Leave + Bank Holidays
- Friends and Family Discount
- Enhanced Family Leave
- Life Assurance
- Employee Assistance Programme
- Health Insurance
- Cycle to Work Scheme
- Electric Car Scheme
- Salary Sacrifice Pension Scheme
- Quarterly Bonus Scheme
Sofa Host employer: Sofa Club
At Sofa Club, we pride ourselves on being an exceptional employer that fosters a vibrant and creative work culture. As a Sofa Host, you'll enjoy a competitive salary with commission opportunities, generous annual leave, and a supportive team environment that encourages personal growth and development. Our commitment to employee well-being is reflected in our comprehensive benefits package, including health insurance and a cycle-to-work scheme, making this an ideal place for those looking to thrive in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sofa Host
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Sofa Club's style, values, and products. This way, when you walk into that showroom, you can chat confidently about what makes them unique and how you can contribute to their vision.
✨Tip Number 2
Practice your people skills! As a Sofa Host, you'll need to connect with customers effortlessly. Role-play with friends or family to nail down your approach to creating genuine connections and making sofa shopping feel like a breeze.
✨Tip Number 3
Show off your styling expertise! Prepare some ideas on how to curate a stylish space using different sofas and accessories. This will not only impress during interviews but also demonstrate your passion for creating memorable customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Sofa Club team right from the start!
We think you need these skills to ace Sofa Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your style and how you connect with people naturally.
Tailor Your Experience:Make sure to highlight any relevant experience you have in sales or retail. Focus on how you've created memorable experiences for customers in the past, as that’s what we’re all about at Sofa Club!
Keep It Simple and Clear:We love a straightforward approach! Make your application easy to read and to the point. Use clear language and structure to showcase your skills and experiences without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sofa Club
✨Know the Brand Inside Out
Before your interview, dive deep into Sofa Club's brand values and mission. Understand how they challenge traditional retail and what makes their approach unique. This knowledge will help you connect your personal style and experience to their vision during the conversation.
✨Showcase Your People Skills
As a Sofa Host, building genuine connections is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you created memorable experiences or resolved challenges with empathy and professionalism—these stories will resonate well.
✨Demonstrate Your Style Savvy
Since this role is all about styling and curating experiences, come prepared to discuss your personal style and how it aligns with the brand. You might even want to bring along a mood board or examples of design ideas that reflect your aesthetic and understanding of current trends.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to demonstrate how you'd interact with a customer. Practice guiding someone through a sofa selection process, showcasing your confidence and ability to create an effortless shopping experience. This will highlight your consultative approach and customer focus.
