Supply Chain Planner in Hertford

Role Purpose

The Supply Chain Planner plays a key role in ensuring the smooth flow of stock through the supply chain, supporting product availability whilst balancing customer experience, operational efficiency and cost.

Working closely with suppliers, freight partners, warehouses and internal stakeholders, you will maintain visibility of inbound supply, stock movements and inventory positions, proactively identifying risks and opportunities before they impact the business.

As a growing business, our processes, systems and priorities continue to evolve.

We are looking for someone who is comfortable working in ambiguity, adapts quickly to changing priorities and enjoys finding better ways of working.

This role will be instrumental in supporting automation, improving processes and helping to build a scalable supply chain function for the future.

This is an excellent opportunity for someone looking to develop their career within supply chain planning, gaining exposure to forecasting, inventory management, supplier performance and operational decision-making within a fast-growing retail business.

Key Responsibilities

• Supply Planning & Stock Management
• Maintain visibility of stock availability, inbound deliveries and inventory positions across the network.
• Manage stock allocations and support customer order fulfilment requirements.
• Coordinate supplier schedules and stock intake plans to ensure product availability.
• Identify supply risks, delays and shortages, escalating issues and supporting resolution plans.
• Work closely with stakeholders to balance customer requirements with operational constraints and cost considerations.
• Managing on-time delivery and visibility of business events stock movements.
• Supplier & Inbound Management
• Manage supplier communications relating to order status, production updates and delivery schedules.
• Monitor inbound shipments and maintain accurate delivery schedules.
• Coordinate with freight forwarders, warehouses and suppliers to ensure stock is delivered on time and in full.
• Support customs compliance and ensure associated documentation is accurate and complete.
• Process inbound transactions and maintain accurate supply chain records across systems.
• Reporting & Analysis
• Produce regular supply chain reports and performance insights.
• Monitor and analyse inventory, supplier and operational performance data.
• Develop dashboards and visualisations that support informed decision-making.
• Use data to identify trends, risks and opportunities to improve business performance.
• Continuous Improvement & Automation
• Identify opportunities to simplify processes, reduce manual activity and improve efficiency.
• Support automation initiatives and new system developments across the supply chain.
• Review existing ways of working and actively recommend improvements.
• Help develop scalable processes that support future business growth.
• Document and maintain clear operating procedures where required.
• Stakeholder Management
• Build strong relationships with internal teams, suppliers and logistics partners.
• Communicate clearly and confidently, escalating issues where appropriate.
• Challenge constructively and use data to support recommendations and decisions.
• Support cross-functional projects that improve customer experience and operational performance.
• Represent supply chain team in cross functional forums

Skills & Experience

Essential

• Previous experience in Supply Chain, Logistics, Planning or Operations.
• Strong organisational skills and attention to detail.
• Confident working with data and using Excel to analyse information.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Self-motivated with the ability to work independently and take ownership.

Desirable

• Experience developing reports, dashboards or data visualisations.
• Experience identifying and implementing process improvements.
• Knowledge of inventory management, warehousing or supply planning processes.
• Understanding of international freight and customs processes.

What We're Looking For

We're looking for someone who

• Thrives in a fast-paced, evolving business environment.
• Is comfortable working through ambiguity and changing priorities.
• Takes ownership and proactively solves problems.
• Is naturally curious and always looking for ways to improve processes.
• Uses data to support decision-making and challenge existing ways of working.
• Builds strong relationships and confidently challenges internal and external stakeholders when needed.
• Enjoys improving efficiency and embracing technology and automation.
• Can balance commercial outcomes with customer experience.
• Success in the Role

Success in this role will be measured not only by the effective management of stock flow and supplier performance, but by your ability to improve processes, embrace automation and help build a supply chain operation that can scale alongside the business.

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