At a Glance
- Tasks: Lead a dynamic team to create an inspiring furniture showroom experience.
- Company: Join Sofa Club, a fast-growing brand redefining furniture retail.
- Benefits: Competitive salary, performance bonuses, career progression, and generous leave.
- Other info: Exciting growth opportunities and a supportive, collaborative culture.
- Why this job: Shape customer experiences and lead a passionate team in a vibrant environment.
- Qualifications: Retail leadership experience with a passion for design and customer service.
The predicted salary is between 25000 - 30000 £ per year.
Showroom Manager
At Sofa Club, we're redefining the furniture shopping experience.
We don't believe in traditional retail, we create inspiring spaces where customers can explore beautiful design, receive expert advice, and enjoy an experience that's every bit as memorable as the products themselves.
We're looking for an exceptional
Showroom Manager to lead our Hertford showroom and bring our brand to life through inspiring leadership, commercial excellence, and an outstanding customer experience.
If you're an ambitious retail leader who loves developing people, driving sales, and creating environments that customers genuinely enjoy spending time in, we'd love to hear from you.
About the Role
As Showroom Manager, you'll create a showroom that feels more like a destination than a store.
You'll lead by example, building a high-performing team of Sofa Hosts while ensuring every customer enjoys a premium, personalised shopping experience.
This is a hands-on leadership role where performance and customer experience go hand in hand.
You'll coach your team to exceed targets, maintain exceptional showroom standards, and create an environment that's bold, design-led, and unmistakably Sofa Club.
Every day, you'll live our values
- Change the Game
- Challenge traditional retail and constantly look for better ways to serve our customers.
- The Power of Us
- Build a culture of collaboration, trust and accountability.
- Own It
- Take pride in every detail and lead with accountability.
- Keep It Simple
- Deliver seamless experiences for customers and your team.
- What You'll Be Doing
- Leading Your Team
- Inspire, motivate and develop a team of Sofa Hosts to deliver exceptional customer experiences and commercial results.
- Create a positive, high-energy culture where people feel supported, empowered and accountable.
- Coach through regular feedback, development conversations and hands‑on leadership.
- Recruit, onboard and develop talented people who embody the Sofa Club culture.
- Lead by example and build a team that thrives in a fast‑paced retail environment.
- Encourage collaboration, innovation and continuous improvement.
- Driving Sales & Customer Experience
- Deliver ambitious sales, conversion and commercial targets.
- Lead from the front during busy trading periods.
- Create a premium, personalised customer journey from first interaction through to purchase.
- Support your team with complex sales conversations and customer escalations.
- Use styling, storytelling and expert product knowledge to create an inspiring showroom experience.
- Analyse sales performance and customer insight to identify opportunities for growth.
- Manage omni‑channel customer interactions, including Book a Call appointments, Zendesk enquiries and finance follow‑ups.
- Showroom Standards & Operations
- Take ownership of the presentation, performance and profitability of the showroom.
- Ensure every area reflects the premium Sofa Club brand.
- Manage rotas, stock, deliveries and daily showroom operations.
- Maintain exceptional visual merchandising, lighting, music and showroom atmosphere.
- Ensure pricing, POS materials and product information are always accurate.
- Maintain compliance with Health & Safety, GDPR and company policies.
- Keep operational processes simple, consistent and customer‑focused.
- Commercial & Brand Leadership
- Be a passionate ambassador for the Sofa Club brand.
- Drive local awareness through community engagement and marketing activity.
- Monitor KPIs and identify opportunities to improve performance.
- Work closely with the Retail Director and wider business to support continued growth.
- Play a key role in shaping the future of Sofa Club as we continue to expand across the UK.
About You
You'll be an experienced retail leader who combines commercial thinking with a genuine passion for people and customer experience.
You'll ideally have
- Experience leading successful retail teams, ideally within furniture, interiors, fashion or premium retail.
- A proven track record of achieving and exceeding sales targets.
- Strong coaching and leadership skills that bring out the best in others.
- Energy, confidence and presence on the showroom floor.
- A passion for delivering memorable customer experiences rather than simply completing transactions.
- An eye for interiors, design and creating inspiring retail environments.
- Excellent organisational skills and the ability to thrive in a fast‑paced environment.
- Experience using POS systems and CRM platforms.
- Flexibility to work weekends and peak trading periods.
Why Join Sofa Club?
This is an exciting opportunity to join one of the UK's fastest‑growing furniture brands at a time of significant growth.
In return, we offer
- Competitive salary with performance bonus and commission.
- Genuine opportunities for career progression.
- The opportunity to shape the customer experience within your showroom.
- A supportive, ambitious and collaborative culture.
- 28 days annual leave, including bank holidays.
- Friends & Family discount.
- Enhanced family leave.
- Life Assurance.
- Employee Assistance Programme.
- Health Insurance.
- Cycle to Work Scheme.
- Electric Car Scheme.
- Salary Sacrifice Pension Scheme.
- #J-18808-Ljbffr
Showroom Manager in Hertford employer: Sofa Club
At Sofa Club, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment that fosters growth and innovation. As an Ecommerce Executive, you'll be part of a passionate team dedicated to delivering a top-notch online product experience, with ample opportunities for professional development and a competitive benefits package, including generous annual leave and health insurance. Our hybrid working model allows for flexibility, ensuring you can balance your personal and professional life while contributing to a brand that values your input and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Manager in Hertford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sofa Club, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sofa Club!
We think you need these skills to ace Showroom Manager in Hertford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sofa Club, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sofa Club and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sofa Club that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sofa Club
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
