At a Glance
- Tasks: Support customers via phone, email, chat, and social media with empathy and proactive communication.
- Company: Join Sofa Club, a friendly and fast-paced team dedicated to customer satisfaction.
- Benefits: Flexible hybrid work, weekend rotations, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in customer experiences while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28811 - 35213 £ per year.
Sofa Club is seeking a friendly Customer Experience Assistant to support customers across phone, email, chat and social media from our Hertford HQ and home office.
You will log issues, provide advice, and help improve our service with empathy and proactive communication.
You'll join a fast-paced team, work on a rota including weekends, and collaborate with Sales to resolve queries quickly while maintaining high satisfaction levels across all touchpoints.
Customer Experience Specialist - Hybrid & Weekend Rotations in Hertford employer: Sofa Club
Sofa Club is an excellent employer that values its employees by fostering a supportive and dynamic work culture. With opportunities for growth and development, particularly in customer service excellence, you will thrive in a collaborative environment that prioritises employee well-being and satisfaction. Located in Hertford, our hybrid working model allows for flexibility while being part of a passionate team dedicated to delivering outstanding customer experiences.
