At a Glance
- Tasks: Create a stylish showroom experience and connect with customers effortlessly.
- Company: Join Sofa Club, a vibrant British brand redefining furniture shopping.
- Benefits: Competitive salary, commission, 28 days leave, and exciting perks.
- Other info: Flexible weekend hours and opportunities for career growth in a supportive environment.
- Why this job: Be part of a creative team that values style and genuine connections.
- Qualifications: Sales or retail experience, strong communication skills, and a flair for design.
The predicted salary is between 30000 - 30000 € per year.
Role Overview
£30,000 basic + commission
As a Sofa Host, you bring Sofa Club to life on the showroom floor, helping create a space that feels like a destination, not just a store. In this role, you play a key role in delivering both performance and experience, ensuring every customer journey is effortless, inspiring, and memorable, especially during key trading periods. You take the stress out of sofa shopping, guiding customers with confidence and ease while creating genuine connections. You go beyond selling, styling, storytelling, and curating an experience that feels more like fashion than furniture. You help set the tone in the showroom, maintaining a space that reflects our bold, design‑led brand. From supporting in‑store activations to engaging with the local community, you contribute to building energy, excitement, and positioning Sofa Club as an iconic British brand.
You live our values every day: Change the Game by challenging traditional retail, The Power of Us by working as one team, Own It in every interaction, and Keep It Simple by delivering a seamless customer experience. This is a hands‑on position where customer connection meets creativity, bringing energy, style, and impact to every moment on the floor.
In-Store Experience
- Create an immediate impact with a warm, confident welcome that sets the tone for a standout, style‑led showroom experience, especially during peak weekend trading.
- Lead a personalised, consultative journey that puts fashion first, making sofa shopping feel effortless, inspiring, and enjoyable.
- Bring our brand to life by showing customers we’re not just selling sofas, we’re helping them express their style and elevate their homes.
- Build genuine connections by understanding each customer’s lifestyle, aesthetic, and how they want their space to feel.
- Confidently guide customers through styles, fabrics, and configurations, curating options that feel considered, relevant, and design‑led.
- Create confidence at every step, ensuring customers feel supported, excited, and certain in their decisions.
- Take full ownership of the customer journey from first interaction through to order completion and beyond, delivering a seamless experience throughout.
- Handle all customer queries and challenges with professionalism, empathy, and a solutions‑focused mindset that protects the experience.
- Use your product and styling expertise to recommend solutions that feel effortless, tailored, and on‑brand.
Sales & Commercial Performance
- Play your part in a high‑performing team that wins together, contributing to a culture of shared success and accountability.
- Consistently deliver against individual and showroom sales targets, driving strong commercial performance across key trading days.
- Maximise every opportunity by confidently recommending complementary products and protection options that enhance the customer’s home and experience.
- Maintain accuracy and attention to detail in all orders, ensuring customers receive exactly what they expect.
- Use omni‑channel tools to create a seamless journey, from quotes to conversion, giving every interaction the best chance to succeed.
- Embrace coaching, feedback, and continuous development to elevate your performance and impact.
- Confidently manage customer interactions through Book a Call, Zendesk, and failed finance follow‑ups to drive both customer experience and commercial outcomes.
- Share ideas, insights, and best practice with the team to continuously raise the bar and Change the Game together.
Store Standards
- Take pride in delivering a showroom that always looks and feels exceptional, creating a first impression that reflects our brand.
- Maintain sofas and displays to the highest standards, ensuring every detail feels premium, considered, and style‑led.
- Support visual merchandising to keep the showroom fresh, inspiring, and aligned with our fashion‑first approach.
- Ensure all product information and pricing is accurate, clear, and up to date.
- Create an environment that elevates the experience, from lighting and music to scent and overall atmosphere, making the showroom a place customers want to spend time in.
What We’re Looking For
- We’re not about outdated, hard‑sell retail tactics. We’re building a team of style‑led individuals who think differently, move differently, and sell differently.
- Know how to connect with people naturally, no scripts, no pressure, just real conversations.
- Bring energy, personality, and confidence to every interaction, especially during busy weekend shifts.
- Are available to work primarily weekends and peak trading days.
- Have experience in sales or retail, but more importantly, know how to create an experience people remember.
- Have an eye for style, whether that comes from fashion, interiors, or just instinctively knowing what looks right.
- Are self‑driven but love being part of a tight, ambitious team.
- Aren’t afraid to roll your sleeves up and get hands‑on when needed.
- Are comfortable using tech and systems to keep things running smoothly.
What You’ll Get
- Be part of a growing brand with real creative freedom and input.
- Access to a supportive and ambitious team culture.
- Opportunity to grow your career as we scale our in‑house communications function.
- Competitive salary
- Sales Commission
- 28 days Annual Leave + Bank Holidays
- Friends and Family Discount
- Enhanced Family Leave
- Life Assurance
- Employee Assistance Programme
- Health Insurance
- Cycle to Work Scheme
- Electric Car Scheme
- Salary Sacrifice Pension Scheme
- Quarterly Bonus Scheme
Sofa Host in Gateshead employer: Sofa Club
At Sofa Club, we pride ourselves on being an exceptional employer that fosters a vibrant and creative work culture. As a Sofa Host, you will not only enjoy a competitive salary and commission but also benefit from a supportive team environment that encourages personal growth and development. With unique perks such as a Friends and Family Discount, health insurance, and a commitment to employee well-being, working with us means being part of a dynamic brand that values your contributions and creativity in a stylish showroom setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sofa Host in Gateshead
✨Tip Number 1
Get to know the brand inside out! Before you step into that showroom, dive deep into Sofa Club's values and style. This way, when you chat with customers, you can genuinely connect and show them how their choices reflect their personal style.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with real conversations. Remember, it’s all about creating a memorable experience, so focus on being warm and engaging, especially during those busy weekends.
✨Tip Number 3
Show off your styling expertise! Familiarise yourself with the latest trends in interiors and fashion. When customers ask for advice, you’ll be ready to recommend options that not only look great but also feel right for their homes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application stands out. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s change the game together!
We think you need these skills to ace Sofa Host in Gateshead
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject some energy and style into your words. Remember, we’re all about genuine connections, so make sure your application reflects that.
Tailor Your Application:Make sure to tailor your application to the Sofa Host role. Highlight your experience in creating memorable customer experiences and how you can bring our brand to life. Show us how you can change the game in retail and why you’re the perfect fit for our team!
Be Clear and Concise:While we love creativity, clarity is key! Keep your application clear and to the point. Make it easy for us to see your relevant skills and experiences without wading through too much fluff. We appreciate a straightforward approach that gets right to the heart of what makes you a great candidate.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our brand and what we stand for before you hit send!
How to prepare for a job interview at Sofa Club
✨Know the Brand Inside Out
Before your interview, dive deep into Sofa Club's brand values and style. Understand what makes them unique in the furniture market and be ready to discuss how you can embody their ethos of 'Change the Game' and 'The Power of Us' in your role as a Sofa Host.
✨Showcase Your People Skills
As a Sofa Host, connecting with customers is key. Prepare examples from your past experiences where you've built genuine relationships or provided exceptional customer service. Highlight your ability to create a warm, welcoming atmosphere that makes shopping feel effortless and enjoyable.
✨Demonstrate Your Style Savvy
Since this role is all about styling and curating an experience, come prepared to discuss your personal style and how it translates into helping customers express theirs. Bring along ideas or inspirations that reflect your understanding of fashion and interiors, showing how you can elevate the customer journey.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer interaction skills. Practice guiding a customer through a sofa selection process, showcasing your product knowledge and ability to recommend complementary items. This will demonstrate your confidence and creativity in a real-world scenario.
