At a Glance
- Tasks: Create memorable customer experiences while showcasing stylish sofas in a vibrant showroom.
- Company: Join Sofa Club, one of the UK's fastest-growing furniture brands.
- Benefits: Competitive salary, commission, 28 days leave, and exciting career progression.
- Other info: Work in a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values creativity and genuine connections.
- Qualifications: Experience in sales or retail with a flair for style and customer engagement.
The predicted salary is between 30000 - 30000 £ per year.
£30,000 basic + commission
As a Sofa Host at Sofa Club, you bring our brand to life on the showroom floor, helping create a space that feels like a destination, not just a store. In this role, you play a key part in delivering both performance and experience, ensuring every customer journey is effortless, inspiring, and memorable. You take the stress out of sofa shopping, guiding customers with confidence and ease while creating genuine connections. You go beyond selling, styling, storytelling, and curating an experience that feels more like fashion than furniture. You help set the tone in the showroom, maintaining a space that reflects our bold, design-led brand. From supporting in-store activations to engaging with the local community, you contribute to building excitement around our brand as we launch our brand-new Edinburgh and Cardiff showrooms.
You live our values every day: Change the Game by challenging traditional retail, The Power of Us by working together as one team, Own It in every interaction, and Keep It Simple by delivering a seamless customer experience. This is a hands-on role where customer connection meets creativity, bringing energy, style, and impact to every moment on the showroom floor.
Key Responsibilities
- In-Store Experience
- Create an immediate impact with a warm, confident welcome that sets the tone for a standout, style-led showroom experience.
- Lead personalised, consultative conversations that make sofa shopping feel effortless, inspiring, and enjoyable.
- Bring the Sofa Club brand to life by helping customers express their style and elevate their homes.
- Build genuine connections by understanding each customer’s lifestyle, aesthetic, and how they want their space to feel.
- Confidently guide customers through styles, fabrics, and configurations, curating options that feel considered, relevant, and design-led.
- Create confidence at every step, ensuring customers feel supported, excited, and certain in their decisions.
- Take ownership of the customer journey from first interaction through to order completion and beyond.
- Handle customer queries and challenges with professionalism, empathy, and a solutions-focused mindset.
- Use your product and styling knowledge to recommend solutions that feel tailored, effortless, and on-brand.
- Sales & Commercial Performance
- Play your part in a high-performing team that wins together, contributing to a culture of shared success and accountability.
- Deliver against individual and showroom sales targets, helping drive strong commercial performance.
- Maximise opportunities by confidently recommending complementary products and protection options that enhance the customer’s home and experience.
- Maintain accuracy and attention to detail across all orders and customer interactions.
- Use omni-channel tools to create seamless customer journeys from quote to conversion.
- Embrace coaching, feedback, and continuous development to elevate your performance and impact.
- Confidently manage customer interactions through Book a Call, Zendesk, and finance follow-ups.
- Share ideas, insights, and best practices with the team to continuously raise the bar and Change the Game together.
- Showroom Standards
- Take pride in delivering a showroom that always looks and feels exceptional.
- Maintain sofas and displays to the highest standards, ensuring every detail feels premium and style-led.
- Support visual merchandising to keep the showroom fresh, inspiring, and aligned with our fashion-first approach.
- Ensure all product information and pricing is accurate, clear, and up to date.
- Help create an environment that elevates the experience, from lighting and music to scent and overall atmosphere.
- Support day-to-day showroom operations and contribute to keeping everything running smoothly.
What We’re Looking For
We’re not about outdated, hard-sell retail tactics. We’re building a team of style-led individuals who think differently, move differently, and sell differently. You’ll thrive here if you:
- Know how to connect with people naturally through real conversations, not scripts.
- Bring energy, personality, and confidence to every customer interaction.
- Have experience in sales or retail, but more importantly, know how to create experiences people remember.
- Have an eye for style, whether that comes from fashion, interiors, or simply instinctively knowing what looks right.
- Are self-driven but love being part of an ambitious, collaborative team.
- Aren’t afraid to roll your sleeves up and get hands-on when needed.
- Are comfortable using technology and systems to keep things running smoothly.
- Thrive in a fast-paced environment and enjoy busy showroom energy.
- Are available to work weekends and peak trading periods.
What You’ll Get
- Be part of one of the UK’s fastest-growing furniture brands.
- Opportunity to join our exciting new Edinburgh or Cardiff showroom teams.
- Competitive salary + commission structure.
- Supportive and ambitious team culture.
- Real opportunities for career progression as Sofa Club continues to grow.
- 28 days Annual Leave + Bank Holidays.
- Friends & Family Discount.
- Enhanced Family Leave.
- Life Assurance.
- Employee Assistance Programme.
- Health Insurance.
- Cycle to Work Scheme.
- Electric Car Scheme.
- Salary Sacrifice Pension Scheme.
- Quarterly Bonus Scheme.
Sofa Host in Cardiff employer: Sofa Club
At Sofa Club, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that encourages creativity and collaboration. As a Sofa Host in our new Edinburgh or Cardiff showrooms, you'll enjoy competitive pay, generous benefits, and real opportunities for career progression within one of the UK's fastest-growing furniture brands. Join us to be part of a team that values genuine connections and elevates the customer experience, all while enjoying a dynamic and stylish environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sofa Host in Cardiff
✨Tip Number 1
Get to know the brand inside out! Before you step into that showroom, dive deep into Sofa Club's values and products. This way, when you chat with customers, you can genuinely connect and show them how their style can shine through our offerings.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to nail those warm welcomes and engaging conversations. The more natural you are, the easier it’ll be to create memorable experiences for customers.
✨Tip Number 3
Show off your styling knowledge! Brush up on the latest trends in interiors and fashion. When customers see your passion and expertise, they'll trust your recommendations and feel excited about their choices.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining the Sofa Club team. Plus, we love seeing your enthusiasm right from the start!
We think you need these skills to ace Sofa Host in Cardiff
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject some energy and confidence into your words. Remember, we’re looking for style-led individuals who connect naturally with people.
Tailor Your Application:Make sure to tailor your application to the Sofa Host role. Highlight any relevant experience in sales or retail, and share examples of how you've created memorable customer experiences. Show us how you can bring our brand to life on the showroom floor!
Keep It Simple:We love a clear and concise application! Keep your language straightforward and avoid jargon. Make it easy for us to see why you’d be a great fit for the team and how you embody our values like 'Keep It Simple' and 'Own It'.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our exciting new Edinburgh or Cardiff showroom teams!
How to prepare for a job interview at Sofa Club
✨Know the Brand Inside Out
Before your interview, dive deep into Sofa Club's brand values and offerings. Understand their design-led approach and how they aim to create memorable customer experiences. This knowledge will help you connect your personal style and experience with what they stand for.
✨Showcase Your People Skills
As a Sofa Host, building genuine connections is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you made someone feel special or helped them find exactly what they were looking for—this will demonstrate your ability to create effortless and inspiring shopping experiences.
✨Bring Your Style A-Game
Since this role is all about styling and aesthetics, come prepared to discuss your personal style and how it aligns with the Sofa Club brand. You might even want to bring along a mood board or some images that reflect your design sensibilities—this can really set you apart!
✨Be Ready to Discuss Sales Strategies
Familiarise yourself with sales techniques that focus on creating value rather than hard-selling. Be prepared to share how you've contributed to sales targets in previous roles while maintaining a customer-first approach. This will show that you understand the balance between performance and customer experience.
