Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver a top-notch workplace experience and manage client relationships.
- Company: Join Sodexo, a leader in integrated facilities management with a focus on excellence.
- Benefits: Enjoy a competitive salary of £55,000 plus Sodexo benefits and flexible working hours.
- Why this job: Make a real impact by enhancing workplace experiences for a prestigious client.
- Qualifications: Experience in workplace management, strong operational skills, and excellent customer service.
- Other info: Be part of a dynamic team driving innovation and continuous improvement.
The predicted salary is between 44000 - 66000 £ per year.
Overview
Workplace Manager. Location: London EC4V 4AB. Monday to Friday 8am to 4pm or 9am to 5pm. We offer flexibility regarding start and finish times and you may occasionally provide cover for late events. 40 hours per week. £55,000 per year plus Sodexo benefits.
Sodexo are seeking a highly professional and proactive Workplace Manager to deliver a “5 Star” workplace experience at a prestigious London site. This is a pivotal role responsible for operational account management, client relationship development, and the delivery of integrated facilities management (IFM) services. You will lead a team, drive innovation, and ensure the highest standards of service and compliance.
Key Responsibilities
- Manage the delivery of Hard FM, Soft FM, and Catering services across the South Region.
- Develop and maintain profitable client relationships based on mutual trust.
- Support the Account Director in developing and delivering account strategy.
- Drive continuous improvement in people, systems, processes, and service offer.
- Lead, develop, and manage direct reports, fostering a high-performing and customer-focused workforce.
- Maximise contract profitability and deliver required financial and service level results.
- Ensure compliance with all contractual, financial, and statutory requirements.
- Collaborate with the Regional Engineering Manager to coordinate service delivery.
- Deliver cost-saving initiatives and manage budgets effectively.
- Maintain the highest standards in health & safety, food safety, and quality management.
- Conduct regular contract performance reviews and service audits.
- Develop strong working relationships with clients and stakeholders, enhancing client retention and satisfaction.
Person Specification
- Proven experience in workplace experience management, ideally with a “5 Star Hotel” or equivalent background.
- Strong operational management skills in a high-class, white-collar, multi-site IFM environment.
- Excellent customer service, stakeholder management, and people skills.
- IT literate and financially astute.
- Knowledge of health & safety and food safety management.
- Ability to work independently and as part of a team.
- Strong attention to detail and adherence to standards.
- Analytical problem-solving skills and a passion for innovation.
- Experience managing conflicting client and consumer expectations.
- Adaptable, resilient, and forward-thinking.
- Competencies: Demonstrable track record in developing successful operational strategies across multiple sites; exceptional client relationship management skills; considerable experience in IFM service delivery; proven ability to lead business change programmes and manage large teams; excellent communication, influencing, and facilitation skills; high standards of numeracy and written communication.
Why Join Us?
You will play a key role in delivering a premium workplace experience for Quilter, working with a talented team and a prestigious client. If you are passionate about workplace excellence and ready to drive positive change, we want to hear from you.
#J-18808-Ljbffr
Workplace Services Manager employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Workplace Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what a '5 Star' workplace experience means to them and be ready to share how your skills align with their vision. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and driving innovation. Use specific examples that highlight your ability to foster a high-performing, customer-focused workforce.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Workplace Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Workplace Services Manager role. Highlight your operational management experience and any relevant achievements in delivering a '5 Star' workplace experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for workplace excellence and how your background aligns with our needs. Be sure to mention specific examples of client relationship management and team leadership.
Showcase Your Soft Skills: We’re looking for someone with excellent customer service and people skills. In your application, don’t forget to highlight your ability to manage conflicting expectations and foster a high-performing team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team!
How to prepare for a job interview at Sodexo
✨Know Your Workplace Services Inside Out
Before the interview, make sure you understand the ins and outs of workplace services management. Familiarise yourself with Hard FM, Soft FM, and Catering services, as well as how they contribute to a '5 Star' experience. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Client Relationship Skills
Since building strong client relationships is key for this role, prepare examples from your past experiences where you've successfully developed and maintained client trust. Highlight any strategies you've used to enhance client satisfaction and retention, as this will resonate well with the interviewers.
✨Demonstrate Your Leadership Style
As a Workplace Services Manager, you'll be leading a team. Be ready to discuss your leadership approach and how you foster a high-performing, customer-focused workforce. Share specific instances where you've driven innovation or improved service delivery through effective team management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage conflicting expectations. Think about challenges you've faced in previous roles and how you navigated them. This will showcase your analytical skills and adaptability, which are crucial for success in this position.