At a Glance
- Tasks: Deliver top-notch workplace support and ensure a safe, well-maintained environment.
- Company: Join Sodexo, a company that values your individuality and impact.
- Benefits: Enjoy mental health support, discounts, and a cycle-to-work scheme.
- Other info: Work in a dynamic team with opportunities for personal growth.
- Why this job: Be the first point of contact and create a 5-star customer experience.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join our team as a Facilities Operator and take pride in delivering high-quality workplace support services, ensuring a safe, well-maintained, and fully operational environment while supporting the smooth day-to-day running of the site and maintaining excellent service standards. We are seeking a proactive, customer-focused Facilities Operator to join our team with Sodexo with a strong eye for detail and the ability to communicate and build effective relationships at all levels. The successful candidate will be a forward thinker with a methodical approach, excellent planning and organisational skills, and the confidence to challenge and improve service delivery within the facilities environment.
Responsibilities:
- Act as the first point of contact for customers, providing visible, professional, and relationship-focused service across all levels.
- Deliver a 5-star customer experience by taking ownership of the allocated building and ensuring high standards are consistently maintained.
- Ensure compliance with all Health & Safety, environmental, and site procedures, including SHE/GxP and safe systems of work.
- Monitor and maintain facilities services including catering areas, consumables, stationery hubs, and multifunctional devices, ensuring timely restocking.
- Report faults, basic maintenance issues, and service concerns to relevant partners, supporting quick and effective resolution.
- Work as part of a multi-skilled business support team, using initiative, IT systems, and strong attention to detail to support daily operations and service delivery.
Qualifications:
- Strong customer service experience with the ability to act as the first point of contact in a professional environment.
- Proven ability to build positive relationships and deliver a high standard of service across all levels.
- Good understanding of Health & Safety and environmental compliance, with the ability to follow site procedures (SHE/GxP desirable).
- Experience in monitoring and maintaining facilities services such as catering areas, consumables, and stationery supplies.
- Strong attention to detail with the ability to identify and report faults or maintenance issues effectively.
- Proactive team player with good IT skills, able to work independently and support a multi-skilled operational team.
Benefits:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid Volunteering Day
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.
Facilities Operator - Cheshire in Wilmslow employer: Sodexo
Sodexo is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture in Cheshire. As a Facilities Operator, you will enjoy comprehensive benefits including mental health support, a 24/7 virtual GP, and opportunities for personal development, all while being part of a team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operator - Cheshire in Wilmslow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sodexo and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since you'll be the first point of contact, think about how you'd handle different situations. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've identified and resolved issues in previous roles. This will demonstrate your proactive approach and ability to maintain high standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Facilities Operator - Cheshire in Wilmslow
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create a positive experience for customers, as this is key for the Facilities Operator role.
Be Detail-Oriented:Since attention to detail is crucial, give examples of how you've successfully managed tasks that required a keen eye. Whether it's maintaining facilities or ensuring compliance with health and safety standards, we love seeing candidates who take pride in their work.
Communicate Effectively:Your ability to build relationships is important to us. In your application, share instances where you've effectively communicated with different levels of staff or clients. This will show us you're ready to be the first point of contact for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Sodexo
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Operator role. Familiarise yourself with the responsibilities and qualifications mentioned in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a 5-star customer experience, be ready to share specific examples of how you've provided excellent service in the past. Think of situations where you went above and beyond to meet customer needs or resolved issues effectively.
✨Demonstrate Your Attention to Detail
The job requires a strong eye for detail, so prepare to discuss how you ensure high standards in your work. Bring up instances where your attention to detail made a difference, whether it was in maintaining facilities or ensuring compliance with health and safety regulations.
✨Be Proactive and Solution-Oriented
During the interview, highlight your proactive approach to problem-solving. Share examples of how you've identified issues before they became problems and the steps you took to resolve them. This will show that you can take initiative and improve service delivery.
