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- Tasks: Lead and enhance soft services like cleaning, catering, and waste management at HMP Addiewell.
- Company: Join Sodexo Justice Services, a global leader in improving Quality of Life.
- Benefits: Enjoy 20+ benefits including discounts, gym memberships, and a supportive employee assistance programme.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
- Why this job: Make a real impact while ensuring a safe and clean environment for all.
- Qualifications: Proven leadership in facilities management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Sodexo Justice Services is seeking an experienced Soft Services Facilities Manager to lead, coordinate, and enhance the delivery of soft services at HMP Addiewell. This critical role ensures our cleaning, catering support, stores, waste management, laundry services, and grounds maintenance functions operate safely, efficiently, and in full compliance with statutory and contractual requirements. You will play a key part in maintaining a safe, clean, and fit‑for‑purpose environment while driving continuous improvement, staff engagement, and high‑quality service delivery across the prison estate.
Key Responsibilities
- Lead and manage soft service operations including cleaning (clinical and non‑clinical), laundry services, stores, waste and recycling, shop, logistics, and grounds maintenance.
- Ensure all services meet contractual KPIs, legislative requirements, and Sodexo quality standards.
- Support catering compliance across HACCP, allergens, food safety, and servery operations.
- Manage budgets, forecasting, reporting and ensure cost‑effective delivery.
- Drive continuous improvement, innovation, and service enhancements.
- Lead and develop teams, ensuring strong engagement, performance management and adherence to HR processes.
- Maintain full compliance with Health & Safety, environmental standards and ISOQAR requirements.
- Work collaboratively with Hard FM and sustainability teams to support wider facilities objectives.
About You
We’re looking for someone who is:
- A strong communicator and people manager with proven leadership experience.
- Skilled in delivering multi‑service soft FM operations within complex environments.
- Financially literate with the ability to manage budgets and analyse performance data.
- Qualified in Catering (SVQ Level 3 or equivalent; HACCP knowledge desirable).
- Experienced in compliance, safety management and quality assurance.
- Able to build positive relationships with clients, staff and stakeholders.
- IOSH certified (or equivalent).
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome life’s obstacles including emotional support, legal and financial advice.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we are on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from under‑represented backgrounds. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Soft Services Manager in West Calder employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager in West Calder
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with soft services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Sodexo's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with our mission to create a better everyday for everyone.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and compliance. We want to see how you handle challenges and drive continuous improvement in soft services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Sodexo team.
We think you need these skills to ace Soft Services Manager in West Calder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Manager role. Highlight your experience in managing soft services and any relevant qualifications, like your IOSH certification. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. We love seeing genuine enthusiasm for the position.
Showcase Your Leadership Skills: As a Soft Services Manager, strong leadership is key. In your application, share examples of how you've successfully led teams and improved service delivery in past roles. We want to know how you engage and motivate your team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Sodexo
✨Know Your Soft Services Inside Out
Make sure you’re well-versed in all aspects of soft services management, especially those mentioned in the job description. Brush up on your knowledge of cleaning protocols, catering compliance, and waste management practices. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved service delivery or engaged staff effectively. This will demonstrate your ability to manage and motivate a team, which is crucial for this position.
✨Understand the Financials
Since managing budgets is key, be ready to discuss your experience with financial management. Bring examples of how you’ve forecasted costs or analysed performance data in previous roles. This will highlight your financial literacy and ability to deliver cost-effective solutions.
✨Emphasise Compliance and Safety Knowledge
Familiarise yourself with relevant health and safety regulations, as well as ISOQAR requirements. Be prepared to discuss how you’ve ensured compliance in past roles. This will reassure the interviewers that you can maintain high standards in a complex environment like HMP Addiewell.