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For Companies At a Glance
- Tasks: Lead and develop cleaning and facilities operations while ensuring high-quality service delivery.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing service quality and customer satisfaction.
- Qualifications: Experience in managing cleaning operations and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and team development.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a results driven General Services Manager to lead and develop our Cleaning, Facilities and related soft services operations. This role ensures high quality service delivery, compliance, customer satisfaction, and strong financial performance, while supporting team development and continuous improvement.
Responsibilities
- Lead daily delivery of Cleaning and Facilities services, ensuring SLAs, quality standards and audit requirements are consistently achieved.
- Act as the principal point of contact for service managers, site representatives and stakeholders, building strong and collaborative relationships.
- Manage staffing levels, rotas, absence, and training to ensure adequate coverage across all service areas, including security.
- Ensure full compliance with Health & Safety, COSHH, client policies and statutory regulations.
- Oversee financial performance including budgets, ordering, stock control, invoice management and monthly reconciliation.
- Monitor service delivery daily, addressing any issues and implementing improvements to maintain high satisfaction levels.
- Recruit, induct, coach and develop staff, supporting performance, engagement and succession planning.
- Identify and support opportunities for organic growth and ongoing service enhancements.
- Strong experience managing teams in cleaning operations; wider Facilities Management knowledge welcomed.
- Strong Health & Safety Compliance and Safe behaviours.
- Ability to develop successful client relationships and support contract retention.
- Excellent communication, negotiation and leadership skills, with a proven ability to lead teams through change.
- Confident working within compliance driven environments.
- Financially aware with experience managing budgets, productivity and cost control.
- Proficient in Microsoft Office.
- Relevant qualifications such as IOSH and Food Safety Level 3 are advantageous.
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
General Services Manager - Wales employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Services Manager - Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace General Services Manager - Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Services Manager role. Highlight your experience in cleaning operations, facilities management, and team leadership to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at Sodexo. Don’t forget to mention your experience with compliance and financial management.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve service delivery. Numbers speak volumes, so if you’ve improved satisfaction levels or managed budgets effectively, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Sodexo
✨Know Your Services Inside Out
Make sure you understand the ins and outs of cleaning and facilities management. Familiarise yourself with industry standards, compliance regulations, and best practices. This will help you demonstrate your expertise and show that you're ready to lead the team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve improved service delivery or handled challenges. Being able to articulate your leadership style and how it aligns with the company's values will set you apart.
✨Emphasise Financial Acumen
Brush up on your budgeting and financial management skills. Be ready to discuss how you've managed budgets, controlled costs, and improved financial performance in previous roles. This is crucial for a General Services Manager, so make sure you can speak confidently about your experience.
✨Build Rapport with Stakeholders
Think about how you can establish strong relationships with clients and stakeholders. Prepare to discuss your communication and negotiation strategies. Showing that you can foster collaboration and maintain client satisfaction will be key to your success in this role.
