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- Tasks: Lead a dynamic team to enhance visitor experiences in a busy NHS environment.
- Company: Join Sodexo, partnering with the NHS to make a difference every day.
- Benefits: Enjoy competitive pay, ongoing training, and mental health resources.
- Why this job: Make a real impact on patient and visitor experiences while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong communication skills required.
- Other info: Inclusive workplace celebrating diversity and offering flexible working opportunities.
Location: [Insert NHS Trust Name]
Pay: ÂŁ13.36 per hour
Hours: 37.5 hours per week (5 over 7 shift pattern)
Employer: Sodexo – working in partnership with the NHS
Job overview
Make a difference every day – join our team at the heart of patient experience. Are you an experienced people leader who thrives in a busy, customer‑focused environment? Do you take pride in creating a welcoming, safe, and efficient space for patients, visitors, and staff? We are seeking a Team Leader – Visitor Services to provide leadership and operational oversight for a hybrid service within an Acute NHS Trust. This is an exciting opportunity to bring together Reception Services, Car Parking, General Office, and Helpdesk functions into one cohesive, high‑performing team.
What you’ll do
- Lead, train, and motivate a multidisciplinary team covering reception, parking, and general office services.
- Oversee front‑of‑house operations, ensuring every visitor receives a professional and welcoming experience.
- Supervise car parking operations, including attendants, patrols, and PCN processes.
- Manage cash handling, reimbursements, and financial governance in line with NHS and Sodexo procedures.
- Maintain accurate reporting and data transparency to the Trust.
- Monitor SLAs, drive continuous improvement, and ensure service excellence.
- Support and develop staff through appraisals, training, and regular communication.
- Promote a Zero‑Harm mindset, ensuring health and safety compliance at all times.
Essential qualifications
- Proven experience in a supervisory or team‑leader role within a customer‑service or facilities‑management environment.
- Excellent communication, organisation, and leadership skills.
- Strong understanding of cash handling, confidentiality, and administrative processes.
- Ability to manage multiple priorities in a fast‑paced setting.
- Confidence working with reporting tools, SLAs, and performance metrics.
Desirable qualifications
- Experience working within the NHS or healthcare sector.
- Knowledge of parking management systems, access control, and PCN processes.
- Proficiency in Microsoft Office and digital reporting platforms.
What you’ll get
- Competitive hourly rate of ÂŁ13.36
- 37.5 hours per week, 5 over 7 days
- Ongoing training and development opportunities
- The chance to make a tangible impact on the patient and visitor experience
- A supportive, inclusive working environment that celebrates teamwork and growth
Benefits
- Mental health and well‑being resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & well‑being app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial well‑being resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided
- Opportunities to gain experience through learning and development
- Cycle to Work scheme & volunteering opportunities
- Flexible working and a dynamic team environment
- Competitive pay
Equal opportunity
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We also support disabled applicants and run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. We’re a Disability Confident Leader employer and committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfil their aspirations.
Team Leader Visitors Services employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Visitors Services
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sodexo or within the NHS. A friendly chat can give us insider info on what it’s really like and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We want to show that we can handle the fast-paced environment and keep our team motivated!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused role. Let’s make sure we look professional and approachable when we walk into that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Team Leader Visitors Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your leadership experience in customer service or facilities management, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about improving patient and visitor experiences. Share specific examples of how you've led teams in busy environments to create a welcoming atmosphere.
Showcase Your Skills: Don’t forget to mention your organisational and communication skills! We want to see how you’ve managed multiple priorities and driven continuous improvement in previous roles.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader in Visitor Services. Familiarise yourself with the key tasks like overseeing front-of-house operations and managing cash handling. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you motivated your team and ensured a welcoming environment for visitors. This is crucial as the role requires strong leadership in a busy setting.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. For instance, how would you handle a difficult visitor or manage multiple priorities during peak times? Practising these types of questions can help you articulate your thought process clearly.
✨Emphasise Your Commitment to Safety
Given the importance of health and safety in the NHS, be prepared to discuss how you would promote a Zero-Harm mindset within your team. Share any relevant experiences where you ensured compliance with safety protocols, as this will resonate well with the interviewers.
