At a Glance
- Tasks: Supervise café operations and ensure exceptional service at the Royal Botanic Garden Edinburgh.
- Company: Heritage Portfolio, part of Sodexo Live!, known for outstanding catering and event services.
- Benefits: Flexible shifts, a vibrant work environment, and opportunities to grow in hospitality.
- Other info: Be part of a dynamic team at one of Scotland's top visitor attractions.
- Why this job: Join a passionate team and create memorable experiences in a stunning botanical setting.
- Qualifications: Experience in hospitality supervision and strong customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
Heritage Portfolio are looking for enthusiastic individuals to join the team at Royal Botanic Garden Edinburgh. The Supervisor plays an important role in delivering exceptional food, beverage, and event experiences at the Royal Botanic Garden Edinburgh. This role supports the daily operation of café services as well as the delivery of private and public events held across the Garden.
Working under the guidance of the Retail and Events Managers, the Supervisor will help ensure high standards of service, smooth event delivery, and an excellent visitor experience at one of Scotland’s most renowned visitor attractions. It is one of the world’s leading botanical gardens, home to a spectacular and diverse living collection of plants. Our emphasis is on fresh, delicious food prepared daily on site using local and seasonal produce including fruit, vegetables and herbs grown right here in our very own Botanic Kitchen Garden!
Working flexible shift patterns, we are looking for outstanding customer focused individuals. Our people not only look after our customers and clients, they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team!
Main ResponsibilitiesWhat you’ll do:
- Support the daily running of café operations to ensure efficient service and excellent customer experience while ensuring compliance with food safety, allergen, and health & safety regulations.
- Provide on-shift supervision and guidance to café and event staff while creating a positive and collaborative working environment.
- Maintain high standards of food and beverage presentation, cleanliness, and service.
- Handle customer queries, feedback, and complaints professionally.
- Assist with stock monitoring and operational organisation where required.
- Assist the Retail & Events managers in the delivery of private functions, corporate events, weddings, and public events across the Garden supporting setups, service coordination & breakdown.
What you’ll bring:
- Experience working as a Supervisor in hospitality, café, catering or events environments.
- Strong customer service and communication skills.
- Ability to supervise teams during busy service periods and work well under pressure in busy environments.
- Flexible, adaptable and reliable approach to work.
- Knowledge of food hygiene and health & safety standards.
- Friendly, professional, and approachable with strong organisational and communication skills.
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, Portrait Gallery, private parties and dining, weddings and prestigious events.
Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.
Supervisor at Heritage Portfolio employer: Sodexo
Heritage Portfolio is an exceptional employer, offering a vibrant work culture at the stunning Royal Botanic Garden Edinburgh, where employees can take pride in delivering outstanding food and event experiences. With a focus on fresh, locally sourced produce and a commitment to staff development, team members enjoy flexible working patterns, opportunities for growth, and the chance to be part of a passionate team dedicated to creating memorable visitor experiences in one of Scotland's most beautiful settings.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor at Heritage Portfolio
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Heritage Portfolio and the Royal Botanic Garden Edinburgh. Understanding their values and what makes them tick will help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality and customer service.
✨Tip Number 3
Show your passion! When you’re chatting with the interviewers, let your enthusiasm for food, events, and customer service shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor at Heritage Portfolio
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about delivering exceptional food and experiences at the Royal Botanic Garden Edinburgh.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hospitality or events. We love seeing how your skills align with our needs, so don’t be shy about showcasing your supervisory experience!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Before the interview, make sure you research Heritage Portfolio and the Royal Botanic Garden Edinburgh. Understand their values, mission, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in hospitality or events. Think of specific examples where you've successfully supervised a team or handled customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Customer Focus
Since this role is all about delivering exceptional customer experiences, prepare to share how you've gone above and beyond for customers in the past. Highlight your communication skills and how you handle feedback or complaints professionally.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events at the garden, or how they measure success in this role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
