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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch service in our exclusive airport lounges.
- Company: Join Sodexo Live!, where we create unforgettable experiences at prestigious events worldwide.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team that crafts memorable moments and impacts local communities.
- Qualifications: Experience in customer service and team supervision is essential; food experience is a plus.
- Other info: Work in a fast-paced environment with the chance to be involved in high-profile events.
About the Role
We are experience makers and relationship builders. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together.
Package Description
- 42 hours per week permanent position once fully vetted
- £13.65 rate per hour
Main Responsibilities
- Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
- Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
- Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards.
- Control and monitor hygiene standards as per HACCP.
- Provide training and guidance to service staff on the presentation and display of food and beverages.
- Oversee staff performance, train and coach staff to ensure a smooth operation.
- Monitor staff punctuality and grooming and guide as required.
- Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
- Plan and delegate tasks to the team members before the beginning of each shift.
- Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
- Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
- Oversee the ordering of all produce to ensure sufficient supplies of all F&B and other materials at all times.
The Ideal Candidate
- Essential
- Front of house and customer facing experience
- Experience in supervising a team
- An element of food experience
- Highly motivated
- Attention to detail
- Able to work on own initiative within a team environment
- Lounge experience
- Airport experience
About The Company
Sodexo Live! is where you can build a career where every day is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
Why choose Sodexo Live!
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences.
Supervisor - Airport Lounge employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Airport Lounge
✨Tip Number 1
Familiarise yourself with the specific services and offerings of the Lomond and Upperdeck Lounges at Glasgow Airport. Understanding their unique selling points will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Sodexo Live! to gain insights into the company culture and expectations for the Supervisor role. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 3
Prepare to discuss your previous supervisory experiences in detail, especially in hospitality settings. Be ready to share specific examples of how you've motivated teams and ensured high standards of service.
✨Tip Number 4
Showcase your passion for customer service and attention to detail during any interactions with the hiring team. Highlighting your enthusiasm for creating memorable experiences can set you apart from other candidates.
We think you need these skills to ace Supervisor - Airport Lounge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team supervision. Emphasise any roles where you managed staff or ensured high-quality service, as these are key aspects of the Supervisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional experiences and your motivation to work with Sodexo Live! Mention specific examples from your past that demonstrate your ability to lead a team and maintain high standards.
Highlight Relevant Skills: Focus on skills that align with the job description, such as attention to detail, food safety knowledge, and customer service excellence. Use bullet points to make these stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Sodexo
✨Showcase Your Customer Service Skills
As a Supervisor in an airport lounge, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Leadership Experience
Since the role involves supervising a team, it's crucial to illustrate your leadership skills. Discuss your experience in training and motivating staff, as well as how you manage team dynamics to ensure smooth operations. Prepare to give examples of how you've successfully led a team in the past.
✨Know Your Food Safety Standards
Familiarise yourself with food safety regulations, particularly HACCP guidelines, as they are essential for this position. Be ready to discuss how you ensure hygiene standards are met and how you train others to maintain these standards in a fast-paced environment.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Ask about team dynamics, training opportunities, and what success looks like in this role.
