Subway Manager in Stoke-on-Trent

Location: Royal Stoke Hospital

£29,000 - £30,000 Salary

40 Hours a week / Monday to Friday with some weekends due to business demand

Access to Blue Light Card, Sodexo Benefits

We are looking for a motivated and reliable individual to join our team and play a key role in the day-to-day running of our Subway restaurant. The successful candidate will be responsible for ensuring full compliance with Subway Franchise standards at all times, delivering a high standard of Health and Safety in line with Safeguard and company requirements, and effectively controlling labour to ensure every team member is deployed appropriately. This role is ideal for someone who leads by example, takes pride in high standards, and thrives in a fast-paced environment.

What You’ll Do:

• Deliver Subway brand standards on every shift, ensuring excellent customer experience, food safety, and health & safety compliance.
• Lead, train, and coach the team to perform effectively, meet GREAT training requirements, and achieve Subway Franchise standards.
• Take full responsibility for the daily operation of the store, including opening/closing, service delivery, and team communication.
• Manage labour effectively to meet LTS% targets, ensuring the right people are deployed at the right times.
• Control stock, ordering, cash handling, and security to maintain full availability and accurate handovers.
• Monitor KPIs and financial performance, driving actions to achieve or exceed sales, GP, labour targets, and PASS evaluations.
• Handle customer complaints professionally, conduct one-to-ones, performance management, and organise team meetings.
• Achieve compliance targets, including PASS store evaluations, 90%+ business health checks, and Green Safeguard audits.

What You Bring:

• Passionate about delivering outstanding customer service.
• Confident communicator who engages positively with customers and the team.
• Strong numeracy skills with the ability to understand and act on financial data.
• Leads by example, living company values and behaviours every day.
• Flexible and multi-skilled, able to adapt to changing shift demands.
• Reliable, committed, and presentable, with a strong work ethic.
• Proactive team player who shows initiative and can work independently when required.
• Previous experience in a customer-facing role, with supervisory experience preferred.

What We Offer:

• Working with Sodexo is more than a job; it’s a chance to be part of something greater.
• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.