Soft FM Operations Manager in Stoke-on-Trent

Salary is £36,000 to £40,000, dependant on experience. Monday to Friday shifts are 08:30 to 16:30. Location is Haywood Community Hospital, Stoke On Trent, ST1 5NQ.

Join us in making a difference to patient care through exceptional service delivery. We are looking for an accomplished Operations Manager to lead Soft FM operations at Haywood Community Hospital, overseeing a wide range of essential support services that directly impact patient, visitor and staff experience. This high profile leadership role requires a dynamic and commercially minded professional with strong operational management experience, exceptional stakeholder engagement skills, and the ability to inspire teams to deliver outstanding results. If you have a proven background in facilities management, healthcare support services, or a similarly complex operational environment and are passionate about driving performance, innovation and continuous improvement, we'd love to hear from you.

What You’ll Do:

• Lead and drive operational excellence across multiple Soft FM services, delivering continuous improvement initiatives that enhance service performance, efficiency and staff engagement.
• Build and maintain strong relationships with senior client stakeholders, supporting contractual delivery, service development discussions and performance reviews.
• Work closely with operational supervisors and management teams to identify risks, resolve issues and implement opportunities for service improvement and business growth.
• Analyse operational and financial performance data, using insight and trends to drive measurable improvements and inform strategic decision making.
• Manage operational budgets, monitor financial performance and ensure effective cost control whilst delivering contractual and business objectives.
• Provide effective leadership of a diverse workforce, overseeing recruitment, succession planning, performance management, training and employee engagement initiatives.
• Ensure full compliance with contractual requirements, statutory obligations, health and safety legislation and company policies, promoting a culture of safety, quality and continuous development.

What You Bring:

• Experience of working in a management role.
• Proven track record of leading, managing and developing a team.
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication.
• Management knowledge of health and safety and food safety.
• Able to work on own initiative and drive service standards.
• Able to analyse problems analytically, develop opportunities and implement innovative solutions.
• Proven experience of managing client relationships.
• Experience of working within PFI environment.
• Experience of working with Healthcare.
• Qualifications in HSWA, IOSH and COSHH, Food safety qualification equivalent to CIEH level 3.

What we offer:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death in Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

About Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.