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- Tasks: Support patients and visitors by managing service requests and ensuring smooth operations.
- Company: Join Sodexo, a leader in improving quality of life in healthcare.
- Benefits: Enjoy competitive pay, discounts, mental health resources, and flexible working.
- Why this job: Make a real difference in patient experiences while developing valuable skills.
- Qualifications: Strong communication skills and IT literacy; team spirit is a must!
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 13 - 16 £ per hour.
Healthy outcomes start with positive patient experiences.
15 Hours a week / Various Shifts to cover service £13.38 per hour. Uniform Provided / Access to Blue Light Card / Sodexo Discounts. 20 Days Holiday per year + bank holidays pro rata. Location is Royal Stoke Hospital.
Job Introduction: Healthy outcomes begin with great patient experiences. As a Helpdesk Operative at Sodexo, based in Royal Stoke Hospital, you will play a key role in delivering a seamless and supportive experience for patients and visitors. You will be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled administrative professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater.
What you will do:
- Receive, log, and process service requests efficiently.
- Contribute to a 24-hour Helpdesk and Reception service, performing operative duties as needed.
- Adhere to company policies and health & safety regulations.
- Support colleagues and Trust staff; assist with duties of other staff when necessary.
- Handle customer complaints; elevate to management when needed.
- Maintain call response times and process requests within service standards.
- Follow instructions and work within Helpdesk procedures.
- Focus on accurate data input and task allocation.
- Complete work records and report unresolved issues to supervisors.
- Manage difficult and emotional situations tactfully.
What you bring:
- IT literate with knowledge of Microsoft Office (Word, Excel, Outlook).
- A strong team spirit and excellent communication skills.
- The ability to stay calm, focused, and organised under pressure.
- Embody and promote company values.
- Provide excellent customer service and handle complaints professionally.
- Act proactively, adapt quickly to change, and work independently.
- Maintain confidentiality and handle sensitive information appropriately.
- Demonstrate strong listening and communication skills.
- Be adaptable, self-motivated, and detail-oriented.
What we offer:
- Mental health and wellbeing resources.
- Employee Assistance Programme (including financial/legal advice & personal support).
- Free health & wellbeing app with 24/7 virtual GP access.
- Discounts on high street brands for you and your family.
- Salary finance tools and financial wellbeing resources.
- Retirement savings plan and life insurance.
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment.
- Competitive pay.
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo. We may close this advert early if we receive a high number of applications - so don’t wait!
About Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We are a Disability Confident Leader employer. We are committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Helpdesk Operative in Stoke-on-Trent employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sodexo and their values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the Helpdesk Operative role, especially your communication and organisational skills.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and helps you feel more confident. Plus, you’ll be representing the positive patient experiences Sodexo values!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Helpdesk Operative in Stoke-on-Trent
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Helpdesk Operative and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Communication Skills: As a Helpdesk Operative, communication is key! In your written application, highlight your ability to communicate effectively, especially in challenging situations. Share examples that showcase your strong listening and problem-solving skills.
Be Organised and Detail-Oriented: We love candidates who are organised and pay attention to detail. When filling out your application, make sure everything is neat and accurate. Double-check for any typos or errors – they can make a big difference!
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for the best chance of success. It’s super easy, and you'll be part of something greater with us at Sodexo. Don’t wait too long, though – we might close the advert early if we get loads of applications!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Operative role. Familiarise yourself with the key responsibilities like logging service requests and handling customer complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Helpdesk Operative, excellent communication is crucial. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. Practising clear and concise responses will demonstrate your ability to handle customer interactions professionally.
✨Demonstrate Your IT Proficiency
Since the job requires IT literacy, brush up on your Microsoft Office skills, particularly Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous jobs, as this will highlight your capability to manage tasks efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of specific instances where you've managed difficult situations or complaints, and be ready to explain your thought process and the outcomes.
