Area Supervisor in Stoke-on-Trent

Healthy outcomes start with positive patient experiences.

21 Hours a week / 4 on 4 off / 16:00 - 22:00 £14.64 per hour. Uniform Provided / Access to Blue Light Card / Sodexo Benefits. 20 Days Holiday per Year + Bank Holidays. Location is CDC Hanley.

Make a Difference Every Day. Join a role where your work truly matters. As an Area Supervisor with Sodexo at CDC Hanley, you'll play a key part in creating a safe, clean, and welcoming environment that directly impacts the health and well-being of patients, staff, and visitors. Your leadership will help prevent the spread of infection and contribute to a high standard of care. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What You'll Do:

• Plan, prepare, and manage staffing rosters to ensure adequate cover across all services, including weekends.
• Ensure compliance with relevant management systems, policies, and procedures.
• Manage helpdesk and ad-hoc service requests, ensuring timely response—particularly waste and disposal tasks.
• Oversee safe and efficient waste handling, transfer, and disposal, maintaining high standards across all areas.
• Coordinate distribution activities and manage on-site logistics, including cage segregation (e.g. NHS and ELIS).
• Lead, train, and develop staff through inductions, briefings, appraisals, and ongoing coaching.
• Monitor attendance, performance, and conduct—address issues in line with company policy, including return-to-work processes.
• Respond to incidents, emergencies, and service changes while maintaining strong relationships and ensuring health, safety, and wellbeing.

What You'll Bring:

• Flexible and proactive approach, with a commitment to maintaining high patient care and CDC standards.
• Proven supervisory experience with the ability to lead and support a team.
• Strong IT skills, including PC literacy and the ability to learn new systems quickly.
• Good understanding of health and safety legislation and compliance requirements.
• Ability to work effectively under pressure in a fast-paced environment.
• Team player with the ability to use initiative and adapt quickly to changing priorities.
• Strong communication and listening skills, with a focus on excellent customer care.
• Resilient, adaptable, and self-motivated, with a clear understanding of confidentiality and sensitivity requirements.

Be part of a team that puts people first—and feel proud of the difference you make every day.

What we offer:

• Mental health and wellbeing resources.
• Employee Assistance Programme (including financial/legal advice & personal support).
• Free health & wellbeing app with 24/7 virtual GP access.
• Discounts on high street brands for you and your family.
• Salary finance tools and financial wellbeing resources.
• Retirement savings plan and life insurance.
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment.
• Competitive pay.

About Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We embrace diversity and encourage applications from people with a wide range of experiences, backgrounds, and identities. We are a disability-confident employer and run a disability-confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the role.