At a Glance
- Tasks: Lead and inspire teams to create amazing customer experiences in retail and leisure.
- Company: Join Sodexo, a leader in providing exceptional services and support.
- Benefits: Enjoy mental health support, discounts, and a cycle-to-work scheme.
- Other info: Opportunity for career growth and involvement in exciting events.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in retail or hospitality management and strong people skills required.
The predicted salary is between 29000 - 29000 € per year.
40 hours per week, 5 Days out of 7, £29,000 per annum.
We are now seeking a Retail and Leisure Manager to join our team at Army Aviation Centre SO20 8DY.
What you’ll do:
- Lead, motivate, and develop retail, leisure, and guest services teams to deliver exceptional customer experiences.
- Manage recruitment, onboarding, rotas, training, and performance reviews.
- Oversee day‑to‑day retail and leisure operations, ensuring high standards of service, cleanliness, safety, and presentation.
- Drive revenue growth and support commercial performance through events, promotions, and operational initiatives.
- Monitor budgets, financial performance, and reporting to support business objectives.
- Build and maintain strong relationships with tenants, vendors, partners, and stakeholders.
- Handle escalated customer issues professionally and use feedback to improve services and operations.
- Ensure full compliance with health & safety, safeguarding, fire safety, and company policies.
- Conduct risk assessments, audits, incident investigations, and maintain accurate compliance records.
- Support marketing campaigns, seasonal events, and customer engagement initiatives to increase footfall and brand loyalty.
What you bring:
- Essential: Previous experience managing retail, leisure, hospitality, or customer-focused operations.
- Strong leadership, people‑management, and team development skills.
- Excellent communication and stakeholder relationship‑building abilities.
- Commercially focused with experience managing budgets, KPIs, and operational performance.
- Good understanding of health & safety, compliance, and operational procedures.
- Proven experience managing client and customer relationships.
- Desirable: Experience working within a military environment.
What we offer:
- Mental health & wellbeing support.
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
- Cycle to Work & Paid volunteering day.
Retail and Leisure Manager in Stockbridge employer: Sodexo
At Sodexo, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Retail and Leisure Manager at the Army Aviation Centre, you will benefit from comprehensive mental health support, flexible working arrangements, and opportunities for professional growth, all while contributing to a vibrant community environment. Join us to lead a dedicated team in delivering outstanding customer experiences, with the added advantage of unique perks such as discounts for you and your family, and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Leisure Manager in Stockbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and leisure industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've motivated teams or improved customer experiences in previous roles. Highlighting your ability to drive revenue growth and manage operations will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Retail and Leisure Manager in Stockbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in retail or leisure management, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Retail and Leisure Manager role. Mention specific examples of how you've driven revenue growth or improved customer experiences in past positions.
Showcase Your People Skills:Since this role involves leading teams and building relationships, make sure to emphasise your people-management skills. Share anecdotes that demonstrate your ability to motivate and develop your team while maintaining strong stakeholder relationships.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail and Leisure Manager inside out. Familiarise yourself with the key responsibilities like managing teams, overseeing operations, and driving revenue growth. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires strong leadership and people-management skills, be ready to share specific examples from your past experiences. Think about times when you motivated a team or handled a challenging situation. This will demonstrate your capability to lead and develop teams effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities, especially regarding customer issues or operational challenges. Prepare by thinking through potential situations you might face in the role and how you would handle them. This shows your proactive approach and readiness for the job.
✨Understand Compliance and Safety
Given the importance of health & safety and compliance in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you’ve ensured compliance in previous roles and how you would maintain high standards in this position. This will highlight your attention to detail and commitment to safety.
