Overview
We are looking for an organised and customer-focused Hospitality Coordinator to ensure the smooth day-to-day operation of our hospitality services. This role is central to delivering a seamless guest experience, acting as the key link between the kitchen, Front of House (FOH) teams, and customers. You will coordinate hospitality events, manage bookings, support service delivery, and ensure all services meet Sodexo\'s high standards for quality, safety, and customer satisfaction.
Responsibilities
- Plan and organise hospitality events, meetings, and catering services
- Coordinate with kitchen teams, FOH staff, and external vendors to ensure seamless delivery
- Ensure consistent, high-quality setup and presentation of all hospitality events
- Customer Service & Guest Experience
- Deliver excellent customer service across all hospitality bookings
- Ensure all bookings are delivered on time and in line with Sodexo standards and food policies (including allergens, temperatures, and wastage control)
- Handle customer enquiries, feedback, and complaints professionally
- Systems & Technology Management
- Oversee and manage the Everyday Hospitality booking system, ensuring it is checked daily
- Troubleshoot system issues quickly and liaise with IT support when required
- Communication & Team Coordination
- Lead a weekly hospitality meeting with relevant team members to ensure smooth collaboration between kitchen, FOH, and customers
- Ensure all teams are kept informed of new bookings, changes, or enquiries
- Actively participate in team briefs and huddles
- Health, Safety & Compliance
- Comply with all Sodexo policies, mandatory training, and food safety regulations
- Report safety observations, incidents, and technical faults to the line manager
- Ensure adequate stock levels to support hospitality bookings
- Key Challenges of the Role
- Managing high workloads and tight deadlines across multiple bookings
- Handling last-minute changes such as cancellations or increases in guest numbers
- Resolving system or technology issues that may impact service delivery
- Managing difficult customer situations and complaints with professionalism
Knowledge & Experience
- Experience in hospitality, events, or customer service (preferred)
- Understanding of health & safety and food safety regulations
- Ability to manage documentation, emails, and reports accurately
Qualifications (Preferred but not Essential)
- Food Safety training
- Customer Service training
Benefits and Additional Information
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life\'s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Ireland enhanced benefits and leave policies
Ready to be part of something greater? Belong in a team, thrive in service. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
