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- Tasks: Lead AV operations and ensure top-notch service delivery across multiple sites.
- Company: Join Sodexo, a global leader in service excellence and innovation.
- Benefits: Enjoy wellbeing support, discounts, pension plans, and career growth opportunities.
- Why this job: Make a real impact in a dynamic corporate environment with high-profile events.
- Qualifications: Proven leadership, HR experience, and strong health & safety knowledge required.
- Other info: Be part of a culture that values your individuality and promotes personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Sodexo is seeking an AV Manager to oversee AV operations across our main Stevenage site and two more local sites. You will be responsible for supporting a leading global pharmaceutical organisation and ensuring consistently high standards of technical delivery and client satisfaction. This is a strategic leadership role in which you will represent Sodexo on-site, fostering strong stakeholder relationships while driving operational performance, regulatory compliance and continuous service improvement within a dynamic, high‑profile corporate environment.
About the role: As AV Manager, you will be responsible for ensuring exceptional AV service delivery across multiple sites. You will lead and develop a high‑performing team, oversee compliance and safety standards, and ensure flawless technical support for high‑profile meetings, lecture theatre events and campus‑wide activities. You will balance operational priorities across locations, ensuring adequate rota coverage and maintaining optimal AV functionality in both standard and non‑standard spaces.
- Service Delivery & Client Relationship
- Act as the primary point of contact for AV services across all sites
- Ensure seamless delivery of AV support for meetings, events and lecture theatres
- Manage event bookings, setups and technical support
- Diagnose and resolve AV faults promptly to full resolution
- Maintain meeting room configurations, signage, glance panels and noticeboards
- Drive high levels of client satisfaction while minimizing disruption
- Team Leadership & Development
- Lead, empower and develop AV team members
- Embed Sodexo's Employee Value Proposition (EVP)
- Conduct regular PDRs and identify growth opportunities
- Oversee recruitment, performance management, absence management and HR matters
- Foster a culture of accountability, ownership and belonging
- Compliance, Safety & Continuous Improvement
- Ensure full compliance with statutory, legislative and client‑specific requirements
- Drive adherence to health & safety protocols, including GSK's 12 Life Saving Rules
- Conduct monthly safety walks and Gemba inspections
- Monitor training records and ensure team competency
- Manage contractor administration and compliance
- Implement new technologies, best practices and service improvements
Key Challenges
- Balancing competing priorities across multiple sites
- Delivering flawless AV support for high‑profile and business‑critical events
- Managing complex HR and people matters
- Maintaining compliance in a highly regulated environment
- Representing Sodexo professionally under pressure
What You Will Deliver
- Full statutory and client compliance with minimal operational disruption
- A high‑performing, engaged AV team
- Seamless AV service delivery across all events and daily operations
- A safe, compliant working environment
- Continuous improvement in service quality and client satisfaction
Are you an experienced AV professional with strong leadership capability and a commitment to delivering excellence in service?
Essential
- Full UK Driving Licence
- Proven leadership and people management experience
- HR experience (conduct issues, investigations, grievances, absence management)
- Strong Health & Safety knowledge
- Excellent attention to detail
- Customer‑focused mindset
- IT literate (Microsoft Office, Salesforce, SAP)
Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belonging in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24‑hour virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their part for the environment whilst keeping fit
- Sodexo UK and Ireland's enhanced benefits and leave policies
AV Manager in Stevenage employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Manager in Stevenage
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AV industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best AV projects and experiences. When you’re chatting with potential employers, having tangible examples of your work can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand what Sodexo values and how you can contribute to their mission. Tailor your responses to show how your experience aligns with their needs, especially in client satisfaction and team leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make some AV magic happen together!
We think you need these skills to ace AV Manager in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AV Manager role. Highlight your leadership experience, technical skills, and any relevant HR knowledge. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AV management and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or led successful projects in the past. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sodexo
✨Know Your AV Stuff
Make sure you brush up on your technical knowledge related to AV systems. Be ready to discuss specific technologies and how you've used them in past roles. This will show that you're not just a leader, but also someone who understands the nitty-gritty of AV operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you empowered team members or handled HR issues effectively. This is crucial for demonstrating that you can manage and develop a high-performing AV team.
✨Client Satisfaction is Key
Be ready to talk about how you've ensured client satisfaction in previous roles. Share specific instances where you went above and beyond to meet client needs, especially in high-pressure situations. This will highlight your customer-focused mindset.
✨Compliance and Safety Knowledge
Familiarise yourself with health and safety regulations relevant to AV operations. Be prepared to discuss how you've implemented compliance measures in the past. This will show that you take safety seriously and understand the importance of adhering to regulations.