At a Glance
- Tasks: Manage lounge operations and ensure top-notch service for passengers.
- Company: Join Sodexo Live! at London Stansted Airport's Emirates Lounge.
- Benefits: Earn £15 per hour with many employee perks and recognition.
- Other info: Enjoy a dynamic role with opportunities for growth in a global company.
- Why this job: Lead a team in a vibrant environment and enhance customer experiences.
- Qualifications: Supervisory experience and a passion for customer service required.
The predicted salary is between 15 - 15 £ per hour.
We are looking for an experienced lounge supervisor to manage the European lounge operations and ensure exceptional service to passengers.
Package Description
- £15 per hour
- 37.2 hours per week – Full time
- Shift pattern: 4 days – 2 mornings, 2 afternoons, and 2 days off
- Many employee benefits, rewards and recognition
Main Responsibilities
- Ensure all customers receive the highest quality of service through efficient staff management and continuous improvement of lounge products.
- Seek customer feedback and communicate opportunities to Emirates personnel.
- Oversee presentation of all food and beverage, ensuring quality, quantity and display meet specifications.
- Plan and delegate tasks to team members before each shift, supervising and training staff to achieve customer delight.
- Ensure staff comply with documentation, updating work logs and timesheets.
- Oversee ordering of all produce to maintain sufficient supplies of F&B and other materials.
Ideal Candidate
Essential
- Experience supervising a team
- Front-of-house and customer-facing experience
- Basic food experience
- Highly motivated and detail-oriented
- Works independently within a team environment
Desirable
- Lounge experience
- Airport experience
Lounge Supervisor - Emirates Lounge in Stansted Mountfitchet employer: Sodexo
Sodexo Live! offers a dynamic work environment at London Stansted Airport, where as a Lounge Supervisor, you will be part of a team dedicated to delivering exceptional service to passengers. With competitive pay, numerous employee benefits, and a strong focus on staff development, this role provides an excellent opportunity for growth in the hospitality sector while enjoying the unique atmosphere of an airport lounge.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Supervisor - Emirates Lounge in Stansted Mountfitchet
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo
Don't be shy about reaching out to Sodexo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Supervisor - Emirates Lounge in Stansted Mountfitchet
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
