Overview
Job Title: Soft Services Manager
Location: London
Salary: Up to £50,000 per annum plus 10% bonus
Role purpose
To lead and manage Sodexo’s soft services team at one of our corporate sites in London, ensuring high-quality delivery across cleaning, logistics, and reprographics. The role drives operational excellence, team performance, customer satisfaction, and compliance with Sodexo standards and legislative requirements.
Key Responsibilities
- Oversee delivery of all soft services in line with contractual, financial, and performance targets.
- Lead, motivate, and develop the team to achieve high standards and engagement.
- Maintain strong client relationships and ensure high levels of customer satisfaction.
- Manage budgets, cost control, procurement, and stock management effectively.
- Ensure compliance with Health & Safety, environmental, and quality standards.
- Drive continuous improvement and identify opportunities to enhance service delivery.
- Recruit, induct, and train staff to ensure competency and service excellence.
- Ensure equipment, materials, and work areas are maintained to required standards.
Key Deliverables
- High customer satisfaction and service quality.
- Engaged, well-trained, and high-performing team.
- Delivery within budget and achievement of financial targets.
Role Challenges
- Managing diverse teams and multiple service lines.
- Meeting high client expectations on a prestigious site.
- Balancing operational demands with financial and compliance targets.
Person Specification
- Essential: Proven experience managing soft services (cleaning, logistics, or reprographics).
- Strong leadership, communication, and organisational skills.
- Demonstrated success meeting financial, quality, and customer KPIs.
- Sound knowledge of Health & Safety and compliance standards.
- IT literate with experience in management and reporting systems.
Desirable
- Experience in a corporate or blue-chip environment.
- Recognised management or FM qualification.
Why Sodexo
Why Sodexo?: Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
Benefits
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life\\\'s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Ireland\\\'s enhanced benefits and leave policies
