At a Glance
- Tasks: Lead a dynamic team to deliver top-notch facilities management services.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Enjoy competitive salary, wellbeing support, and career development opportunities.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
- Why this job: Make a real impact while fostering a culture of innovation and teamwork.
- Qualifications: Experience in facilities management and strong leadership skills required.
Soft Services Duty Manager position based in Macclesfield, SK10 2NA. Full time role with Monday to Friday, 8:00am – 4:00pm. Salary: £48,000 per annum. Opportunities for professional development. Plus our Sodexo employee benefits package.
At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are seeking an experienced and driven Soft Services Duty Manager to join our team supporting Sodexo. This is a key operational role responsible for the effective delivery of a diverse range of Facilities Management soft services. Working closely with the Soft Services Lead, you will ensure service excellence, operational efficiency, and continuous improvement across your area of responsibility.
You will oversee day-to-day service delivery, lead and motivate a team of FM professionals, and act as a key point of contact for the client, ensuring that all services are delivered safely, compliantly, and in line with contractual and quality expectations.
Key Responsibilities- Leadership & Operations
- Lead, mentor, and develop your on-site Sodexo team to drive safety, service quality, and operational performance.
- Oversee daily service delivery across your assigned area, ensuring performance meets Sodexo and AstraZeneca standards.
- Promote continuous improvement, cost efficiency, and innovation across service lines.
- Support the implementation of transformational initiatives and LEAN practices to enhance operational effectiveness.
- Ensure robust performance management, setting clear KPIs and driving accountability within your team.
- Client & Stakeholder Management
- Build strong, collaborative relationships with AstraZeneca stakeholders to understand their evolving needs.
- Act as a key escalation point for service issues, ensuring timely and effective resolution.
- Collaborate with Sodexo peers and support functions to deliver consistent, high-quality services.
- Safety, Quality & Compliance
- Ensure all operations fully comply with Health, Safety, Environmental, and Quality (SHEQ) standards.
- Uphold compliance with pharmaceutical (GxP) requirements, maintaining audit readiness at all times.
- Create a culture of safety and accountability within your teams.
- Support or lead internal and external audits, ensuring action plans are implemented where required.
- Continuous Improvement & Development
- Champion innovation and efficiency, encouraging your team to contribute ideas for improvement.
- Work closely with colleagues to support the delivery of site-wide improvement and development initiatives.
- Foster a culture of empowerment, collaboration, and professional growth.
We’re looking for an experienced FM professional with a passion for leadership and operational excellence. You’ll bring:
- Proven experience managing soft services in a complex or GxP-regulated environment.
- Strong leadership and people management skills, with a focus on developing and motivating teams.
- Excellent stakeholder management and communication skills at all business levels.
- Experience driving continuous improvement and implementing LEAN methodologies.
- A proactive and adaptable approach to problem-solving and change management.
- A strong understanding of compliance, safety, and quality standards.
Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Ireland's enhanced benefits and leave policies
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Ready to be part of something greater?
Soft Services Duty Manager in Macclesfield employer: Sodexo
Sodexo is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Macclesfield. With a strong focus on leadership development, continuous improvement, and a comprehensive benefits package, including wellbeing support and flexible working options, Sodexo empowers its team to thrive while making a meaningful impact in the Facilities Management sector. Join us to be part of a diverse and inclusive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Duty Manager in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world, especially those who might know someone at Sodexo. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Sodexo's values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission of creating a better everyday life.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've motivated a team or tackled challenges head-on. Be ready to share specific examples that highlight your skills in managing soft services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sodexo family.
We think you need these skills to ace Soft Services Duty Manager in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Soft Services Duty Manager role. Highlight your experience in managing soft services and any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Sodexo. Be sure to mention any specific achievements that demonstrate your operational excellence.
Showcase Your Leadership Skills:As a Soft Services Duty Manager, leadership is key. In your application, share examples of how you've successfully led teams and driven performance improvements. We love to see candidates who can motivate and inspire others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Soft Services Duty Manager. Familiarise yourself with Sodexo's values and how they align with your own experience in facilities management, especially in GxP-regulated environments.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led and motivated teams in the past. Think about times when you drove operational performance or implemented continuous improvement initiatives, as these are crucial for the role.
✨Engage with Stakeholders
Demonstrate your ability to build strong relationships by sharing experiences where you've successfully managed client expectations or resolved service issues. Highlight your communication skills and how you adapt your approach based on stakeholder needs.
✨Emphasise Safety and Compliance
Since this role involves strict adherence to safety and quality standards, be ready to discuss your understanding of Health, Safety, Environmental, and Quality (SHEQ) compliance. Share any relevant experiences that showcase your commitment to maintaining high standards.
