Front of house Supervisor - Shrewsbury

Responsibilities

• Oversee the front‑of‑house service across dining halls, ensuring a seamless and welcoming experience.
• Lead, train and motivate the front‑of‑house team to provide first‑class service.
• Co‑ordinate with the kitchen team to guarantee efficient meal service and accommodate special requests.
• Manage table settings, seating arrangements, and ensure immaculate dining areas.
• Monitor stock levels of front‑of‑house supplies, from tableware to linens.
• Liaise with the Front of House Manager to clearly understand the needs of the business.
• Maintain close and effective communication with the Head Chef and other senior chefs to deliver events. Provide direction and expertise to the operating area by promoting Shrewsbury School and Sodexo’s strategies and best practice to uphold both company missions and values.
• Assist the Hospitality Manager and Head Chef in adhering to all food hygiene and health and safety standards, ensuring they are maintained to the required client and Sodexo expectations as outlined by the DMS (Document Management System) on SodexoNet.

People

• Support the selection process, recruit and induct the right team.
• Keep open channels of communication with all stakeholders.
• Lead by example by role‑modeling the Sodexo Managerial Behaviours.

Client

• Ensure the FOH Team delivers the operation to the service standards agreed in the contract with the client.
• Identify events involving parents and governors and recognise the importance of these key customer groups.

Overview

At Sodexo, we believe that exceptional dining experiences are built on outstanding service, and we are searching for a Front of House Supervisor who shares our passion for excellence. If you thrive in a prestigious environment and have a flair for hospitality, this is your opportunity to shine.

We are looking for a dynamic Front of House Supervisor to join our team at Shrewsbury School, Shrewsbury SY3 7BA, one of the UK’s most distinguished independent schools. Situated in the heart of Shrewsbury, this historic institution is renowned for its academic excellence, rich traditions and vibrant student community. You will deliver a front‑to‑back first‑class experience to all Shrewsbury School stakeholders, both internal and external to the client.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong to a company and team that values you for who you are, act with purpose and have an impact through your everyday actions, and be able to thrive in your own way.

Qualifications

• Proven leadership skills in a hospitality, restaurant or high‑end service environment.
• Highly effective communication and interpersonal skills.
• Excellent time management and organisational skills.
• PC and software literate.
• Able to demonstrate a positive attitude to self‑development; willingness to learn in role and identify own training needs as appropriate.
• Displays a constant and sustained level of enthusiasm and self‑motivation.
• Strong ability to build professional partnerships and communicate at all levels, particularly at senior client levels.
• Ability to set high standards, achievable through striving for continuous improvement.
• Ability to act on own initiative and to work effectively as part of a team.
• Flexible approach to role.
• Hold a personal driving licence – desirable but not essential.

Benefits

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems, including legal and financial advice and support with work‑related or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24‑hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A death in service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

Be Part of Something Special!

This is more than a job – it’s a chance to lead, inspire, and create unforgettable experiences in one of the UK’s most prestigious schools. Apply today and become part of the Sodexo team at Shrewsbury School.

Safeguarding & Inclusion

Sodexo and our clients are dedicated to safeguarding and promoting the welfare of children. Certain roles require applicants to undergo background checks, including Disclosure and Barring Service (DBS) screening. We are also a Disability Confidence Leader employer, committed to creating an inclusive workplace for all. Sodexo reserves the right to close this advert early if we receive a high number of applications.