At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and compliance in our Command Centre.
- Company: Join Sodexo, a leader in diverse and inclusive workplace culture.
- Benefits: Competitive salary, commitment to diversity, and opportunities for growth.
- Other info: Exciting opportunity for career advancement in a supportive environment.
- Why this job: Make a real impact by leading a team and enhancing customer experience.
- Qualifications: 3+ years in a Contact Centre with strong communication and customer focus.
The predicted salary is between 29000 - 32000 £ per year.
Sodexo is seeking an experienced Helpdesk Team Leader to oversee the daily operations of the Command Centre in Salford. The successful candidate will ensure compliance with policies, deliver KPIs, and lead a team of administrators and schedulers.
The role requires a minimum of 3 years' experience in a Contact Centre, excellent customer focus, and strong communication skills.
The position offers a salary between £29,000 and £32,000, depending on experience, with a commitment to diversity and inclusion.
Service Desk Team Leader - Coaching & Performance employer: Sodexo
Sodexo is an excellent employer that prioritises employee development and fosters a collaborative work culture in Salford. With a strong commitment to diversity and inclusion, we offer competitive salaries and opportunities for growth within the organisation, making it a rewarding place for those looking to advance their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader - Coaching & Performance
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, a friendly nudge can lead to a hidden job opening.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. This will help you tailor your responses and show that you’re not just another candidate, but someone who truly fits their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. The more you rehearse, the more natural you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Desk Team Leader - Coaching & Performance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a Contact Centre and showcases your leadership skills. We want to see how you've delivered KPIs and led teams in the past, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Team Leader role. Share specific examples of your customer focus and communication skills that align with our needs.
Showcase Your Achievements:When filling out your application, be sure to include any relevant achievements or projects you've led. We love seeing how you've made a difference in your previous roles, especially in terms of compliance and team performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Make sure you brush up on your knowledge of contact centre operations and KPIs. Familiarise yourself with Sodexo's values and how they align with your experience in leading teams. This will show that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved performance or resolved conflicts. This will help demonstrate your coaching abilities and how you can motivate your team to meet targets.
✨Customer Focus is Key
Be ready to discuss how you prioritise customer satisfaction in your work. Share instances where you've gone above and beyond to ensure a positive experience for clients. This will highlight your commitment to excellent service, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Command Centre's operations and the team's dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
