Security Receptionist

Overview

• 40 hours per week
• 3.5 days out of 7 per week with various shift patterns
• Monday – Sunday Rolling rota 12 hour shifts 06:30 to 18:30 & 18:30 to 06:30
• £12.46 per hour
• Access to Sodexo reward hub and discounts
• SIA licence required to be considered for this role

Please Note: Due to the festive period, applications will not be reviewed or shortlisted until 5 January 2026.

Responsibilities

• Join Sodexo as a Security Receptionist at Merville Barracks Colchester, CO2 7UT, where you will play a crucial role in creating a safe, professional, and welcoming environment for all staff, visitors and military personnel.
• As the first point of contact, you\’ll combine excellent customer service with strong administrative and security awareness to ensure smooth and compliant entry to the site.
• Welcome, engage with and support all visitors, checking entry documentation and ensuring compliance with MoD entry criteria.
• Provide first-class customer service and maintain a professional, well-kept reception area that creates a positive first impression.
• Operate reception systems, process site passes, and maintain accurate manual and digital records in line with service standards.
• Monitor access control systems, respond to incidents in line with procedures, and follow correct reporting processes at all times.
• Manage incoming queries, relay messages, and provide clear guidance to visitors, contractors, staff and stakeholders.
• Ensure compliance with GDPR, Sodexo policies, client site rules, and relevant legislation.
• Maintain the highest standards of personal presentation and wear the provided uniform at all times.
• Support additional administrative or office tasks as required.

Qualifications

• Ability to interact with employees, contractors, consultants, visitors, and management as well as local police and fire authorities
• Standard SIA license
• Ability to provide a continuous 5-year UK employment and residency history.
• Previous experience in a customer-facing role.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and ability to follow set standards.
• Good IT skills and confidence using digital systems.
• Ability to work independently and within a team.
• Resilience when dealing with conflict, aligned with SIA-based training.
• Working knowledge of GDPR.
• Flexible, proactive and professional approach.

Desirable

• Experience within a military or security environment.
• Security Clearance (SC).
• Full UK Driving Licence.

What we offer

Working with Sodexo is more than a job; it\’s a chance to be part of something greater. You\’ll belong in a company and team that values you for you; you\’ll act with purpose and have an impact through your everyday actions; and you\’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!