At a Glance
- Tasks: Lead a team, manage operations, and ensure top-notch customer service.
- Company: Join Sodexo, a leader in service excellence and innovation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference by coaching your team and enhancing customer experiences.
- Qualifications: 3+ years in a contact centre with strong leadership and communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Sodexo is seeking a Helpdesk Team Leader in Salford to oversee the daily operations of the Command Centre and lead a team of administrators and schedulers.
You will ensure policy and procedure compliance, drive KPIs, and provide coaching and development to staff.
The role requires at least 3 years in a contact centre, strong leadership, and excellent communication.
You will manage workload, deliver training, and build strong customer relationships while upholding safety and Sodexo values.
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We think you need these skills to ace Helpdesk Team Leader: Coaching & Service Excellence in Salford
Leadership Skills
Communication Skills
Coaching and Development
Policy and Procedure Compliance
KPI Management
Workload Management
Training Delivery
