At a Glance
- Tasks: Lead client relations, ensuring outstanding service and building strong partnerships.
- Company: Join Sodexo, a leader in creating exceptional experiences for communities.
- Benefits: Competitive salary, bonus, and a diverse, inclusive workplace.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing client satisfaction and driving service excellence.
- Qualifications: Experience in client relations and strong leadership skills required.
The predicted salary is between 60000 - 75000 € per year.
Remote - with regular travel to Salford/London
At Sodexo, we create exceptional experiences that improve the quality of life for the people and communities we serve. We are now seeking a Deputy Head of Client Relations to help strengthen our client partnerships, elevate service delivery and support the continued growth of our organisation. This is a key leadership role, working closely with the Head of Client Relations to ensure our clients receive outstanding service, proactive engagement and solutions that reflect Sodexo's commitment to excellence, safety and continuous improvement. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
Main Responsibilities
- Support the Head of Client Relations in shaping and delivering the client engagement strategy across your portfolio, ensuring alignment with Sodexo's values and operational standards.
- Build strong, trusted relationships with clients, acting as a senior point of contact and ensuring their needs are understood, prioritised and met.
- Oversee day-to-day client service activity, ensuring consistent, high-quality delivery across all contracts and service lines.
- Lead, coach and support members of the Client Relations team, fostering a culture of collaboration, accountability and service excellence.
- Analyse client feedback, performance data and operational insights to identify opportunities for improvement, innovation and added value.
- Support the management of complex or high-profile client issues, ensuring swift resolution and clear, transparent communication.
- Collaborate with operational, commercial and support teams to ensure seamless delivery and a unified approach to client satisfaction.
- Represent Sodexo in client meetings, reviews and strategic discussions, championing our commitment to quality of life, safety and responsible business practices.
The Ideal Candidate
- Proven experience in a senior client relations, account management or customer-focused leadership role, ideally within a service-led or contract-based environment.
- Strong relationship-building skills with the ability to influence and engage at all levels.
- Experience leading or mentoring teams, with a passion for developing people and driving performance.
- A strategic mindset with the ability to translate insight into practical, value-adding actions.
- Excellent communication and problem-solving skills, with the resilience to navigate complex client challenges.
- Highly organised, adaptable and comfortable working in a fast-paced, multi-stakeholder environment.
Package Description
Competitive Salary + bonus. We are an equal opportunity employer and welcome applications from candidates of all backgrounds.
Deputy Head of Client Relations in Salford employer: Sodexo
At Sodexo, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Deputy Head of Client Relations, you will benefit from competitive salaries, bonuses, and opportunities for professional growth while working in a collaborative environment that values excellence and innovation. With regular travel to vibrant locations like Salford and London, you'll engage with diverse clients and contribute to meaningful projects that enhance the quality of life for communities.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head of Client Relations in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Deputy Head of Client Relations role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching Sodexo’s values and recent projects. Show us that you’re not just another candidate; demonstrate how your experience aligns with our commitment to excellence and client satisfaction. Tailor your responses to reflect our mission!
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you’ve successfully built relationships in previous roles. We want to hear about your strategies for client engagement and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Sodexo team. Let’s make this happen together!
We think you need these skills to ace Deputy Head of Client Relations in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Deputy Head of Client Relations role. Highlight your relationship-building skills and any relevant leadership experience to show us you’re the right fit!
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use quantifiable achievements to demonstrate how you've improved client relations or driven performance in previous roles. This will help us understand the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can connect with clients and lead a team, so don’t be afraid to share your passion for client relations and what motivates you in your career.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Sodexo
✨Know Your Client Engagement Strategy
Before the interview, take some time to understand Sodexo's client engagement strategy. Familiarise yourself with their values and operational standards, and think about how your experience aligns with these. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss specific examples of how you've built strong relationships in previous roles. Think about times when you acted as a senior point of contact and how you ensured client needs were met. This will highlight your ability to influence and engage at all levels, which is crucial for this position.
✨Demonstrate Leadership and Team Development
Since this role involves leading and mentoring a team, come ready to share your leadership philosophy. Talk about how you've fostered a culture of collaboration and accountability in past positions. Highlight any specific strategies you've used to develop team members and drive performance.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex client issues. Prepare a few scenarios where you've successfully navigated challenges, focusing on your communication skills and resilience. This will show that you can maintain clear and transparent communication while ensuring swift resolutions.
