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- Tasks: Lead a catering team on match days, ensuring excellent service and customer satisfaction.
- Company: Join Sodexo Live!, a global leader in food and facilities management since 1865.
- Benefits: Earn £12.95 per hour with flexible working hours on match days and beyond.
- Why this job: Be part of an inclusive team creating unforgettable experiences at Nottingham Forest Football Club.
- Qualifications: Previous retail experience and strong communication skills are essential; a proactive attitude is key.
- Other info: Join a family-like team that values your personality and passion for delighting others.
We\’re experience makers.
And food fanatics.
And we\’re hiring!
Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return, we\’ll give you all you need to thrive. Because at Sodexo Live! we\’re so much more.
Be part of something greater.
We currently have an opportunity to join our team on Match days at Nottingham Forest Football Club as a Retail Team Leader.
Our ideal candidate will have previous experience in retail, can lead by example, and work closely with new teams on an event-by-event basis.
You will operate a catering unit in the football ground. Working on Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment.
Founded in 1865, Nottingham Forest has played at the City Ground since 1898. The club has won two European Cups (now the UEFA Champions League), being one of six English clubs to have won this prestigious trophy.
This is a great opportunity for driven individuals to succeed in a fast, innovative catering environment and to join a world-leading food and facilities management company, which offers excellent career progression opportunities.
We are looking for customer-focused individuals who want to be part of something greater.
If this sounds like you, apply to join our team now.
Package Description
£12.95 per hour
Flexible working – Matchday, Non-match day, evenings, and weekends
Main Responsibilities
- Brief your catering team prior to service.
- Complete stock sheets.
- Handle customer complaints efficiently.
- Carry out stock checks at designated times.
- Monitor the service of all alcoholic beverages.
- Perform any other duties reasonably requested.
The Ideal Candidate
- Experience is essential.
- Excellent verbal communication skills.
- Friendly yet professional demeanor.
- Team player capable of resolving conflicts and accepting criticism.
- Good attention to detail and punctuality.
- Proactive attitude is key.
About The Company
Sodexo Live!
We\’re Experience Makers.
We are go-getters, food enthusiasts, and community pillars.
At Sodexo Live!, build a career where every day is anything but normal. Our experiences are unique, and so are our people. Bring your personality, background, and passion for delighting others. We will support you to thrive.
Join a team that feels like family, acts with purpose, and is inclusive. Thrive in your career and be present in the moment creating exceptional memories.
After giving your best, you\’ll return home knowing you\’ve contributed to unforgettable moments.
Because at Sodexo Live!, we\’re so much more.
Be part of something greater.
Why choose Sodexo Live!
We believe in making every moment count, for our guests and team members. We craft exceptional events at prestigious venues worldwide, making each event a positive story. Whether at sports venues, cultural sites, or social functions, you won\’t just create moments—you\’ll be immersed in the action.
As part of the Sodexo Live! team, you belong to something greater. You bring people together and impact local communities through shared experiences. Gain skills for a long-term career in an inclusive team ready to embrace every moment.
Globally, Sodexo Live! contributes to events like Royal Ascot, Tour de France, Rugby World Cup, and Paris 2024. We showcase venues such as Eiffel Tower Restaurants, Bateaux Parisiens, and Hollywood Bowl.
In the UK, venues include Fulham FC, the ACC Liverpool, and Edinburgh\’s Signet Library.
Sodexo Live! is part of Sodexo, serving 100 million consumers daily in 56 countries. We focus on essential needs—improving quality of life through tangible, concrete improvements every day, impacting individuals, society, and the planet.
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Retail Team Leader employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with Nottingham Forest Football Club and its culture. Understanding the club's history and values will help you connect with the team and demonstrate your enthusiasm during any interviews or discussions.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples from your previous retail experience. Highlight instances where you've successfully led a team, resolved conflicts, or improved customer satisfaction to make a strong impression.
✨Tip Number 3
Network with current or former employees of Sodexo Live! or Nottingham Forest. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle customer complaints or manage stock checks under pressure, as these are key responsibilities of the Retail Team Leader role.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Retail Team Leader position. Highlight your relevant experience in retail and leadership in your application.
Tailor Your CV: Customise your CV to reflect your experience in retail and any leadership roles you've held. Use keywords from the job description to demonstrate that you meet the criteria Sodexo Live! is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention specific experiences that align with the role, such as handling customer complaints or leading a team during busy periods.
Showcase Your Communication Skills: Since excellent verbal communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language throughout your CV and cover letter.
How to prepare for a job interview at Sodexo
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to delight customers, as this aligns perfectly with the values of Sodexo Live!
✨Demonstrate Leadership Skills
As a Retail Team Leader, you'll need to lead by example. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team in a fast-paced environment, especially during events or busy periods.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in handling customer complaints or managing stock levels. Think of scenarios where you had to think on your feet and how you resolved issues effectively.
✨Highlight Your Attention to Detail
Attention to detail is crucial in catering. Be ready to talk about how you ensure quality and accuracy in your work, whether it's through stock checks or monitoring service standards, to show that you can maintain high operational standards.