Retail Store Manager

Job Description

• Job Title: Retail Store Manager
• Location: Wythenshawe Hospital, Manchester
• Salary: £30,000.00
• Hours & Shift: 40 Hours / 5 days over 7
• Blue Light Card

Job Introduction

Are you a passionate retail leader who thrives in a fast-paced environment and loves developing high-performing teams?

At Sodexo, we know that great food and excellent service can make a real difference to people's day. We're looking for an ambitious and customer-focusedRetail Store Managerto lead our vibrant retail operation atWythenshawe Hospital, one of the largest and busiest hospital sites in the region.

This is a fantastic opportunity to join an established, supportive and genuinely fantastic team who are committed to delivering an exceptional retail experience for hospital staff, patients and visitors every day. You'll have the freedom to bring fresh ideas, drive commercial performance, shape the customer journey and make a visible impact within a healthcare environment where what you do truly matters.

If you're ready to lead from the front, inspire people and take pride in delivering outstanding retail experiences, we'd love to hear from you.

What You'll Do:

• Lead the day-to-day operation of our busy retail offer, ensuring a safe, efficient and customer-focused service.
• Inspire, coach and develop your team to deliver exceptional customer service and operational excellence.
• Drive sales growth through effective merchandising, promotions, product placement and commercial initiatives.
• Monitor performance metrics and identify opportunities to maximise revenue and profitability.
• Manage stock control processes, minimise waste and maintain excellent product availability.
• Ensure the highest standards of food safety, hygiene, compliance and Health & Safety are consistently achieved.
• Build strong relationships with colleagues, stakeholders and customers across the hospital community.
• Support innovation, continuous improvement and the development of new retail offers that enhance the customer experience.

What You Bring:

• Previous experience managing a busy retail, hospitality or food service operation.
• Proven ability to lead, motivate and develop high-performing teams.
• A strong commercial mindset with experience delivering sales and operational targets.
• Excellent customer service skills and a passion for creating memorable experiences.
• Strong organisational and planning skills with the ability to prioritise in a fast-paced environment.
• Experience managing stock, controlling costs and reducing waste.
• Confident communication skills with the ability to build positive working relationships at all levels.
• Knowledge of food safety, HACCP and Health & Safety standards, or a willingness to develop this expertise.

What we offer:

Working with Sodexo means being part of something bigger. You'll join a team that values respect, teamwork and innovation while supporting a hospital environment that serves thousands of people every day.

At Wythenshawe Hospital, you'll be joining an established and welcoming team where collaboration, support and customer service are at the heart of everything we do. We believe in developing our people, recognising success and creating opportunities for career progression.

In return, we offer:

• Competitive salary and benefits package
• Access to training and development opportunities
• Career progression within a global organisation
• A supportive and inclusive working environment
• The opportunity to make a genuine difference every day

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.