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- Tasks: Manage retail stands on match days, ensuring excellent service and stock management.
- Company: Join a world-leading food and facilities management company with a focus on innovation.
- Benefits: Enjoy flexible shifts, career progression, and the excitement of working at a football club.
- Why this job: Be part of a dynamic team in a fast-paced environment while delighting fans.
- Qualifications: Previous hospitality experience and strong customer service skills are essential.
- Other info: Evening and weekend shifts required; bring your unique personality to our team!
The predicted salary is between 24000 - 36000 £ per year.
Overview
We currently have an opportunity for Retail Stand Manager\’s to join our team at Nottingham Forest Football Club. This opportunity will be to join the team for the 2026/27 Football Season. With the opportunity to work at Matchdays and Non matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally you will have worked within the hospitality sector previously and have a good foundation and knowledge of customer service.
Responsibilities
- Attending pre-match meetings for Match Day\’s with the Retail Manager
- Ensuring catering outlets are ready for service at the agreed time for opening
- When required, assisting Team Leaders
- Checking open stock and documenting any alterations on stock sheets
- Completing stock checks and ensuring all company polices/procedures are being adhered to
- Always adhering to Food Safety alongside Health & Safety procedures
- Completing relevant documentation as required by the company
- Reporting staff potential to the Retail Manager, to aid in supporting their progression
- Regular checks on designated catering outlets, including end of service cleaning
Qualifications & Skills
- Experience in managing a team is a must
- Great customer service and confident to diffuse customer complaints
- Great attention to detail alongside being able to work under pressure
- Excellent verbal communication skills
- Experience within a Hospitality, bar or catering venue
- Experience in Stadiums is preferable, but not essential
Contract & Benefits
- Retail Stand Manager – 19.50 per hour
- Flexible working – Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts
- Casual Contract
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Retail Stand Manager - Match day - Nottingham Forrest Football Club employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Stand Manager - Match day - Nottingham Forrest Football Club
✨Tip Number 1
Familiarise yourself with Nottingham Forest Football Club's culture and values. Understanding the club's ethos will help you connect better with the team and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Network with current or former employees of the club or similar venues. They can provide valuable insights into the role and the work environment, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences in hospitality that showcase your customer service skills and ability to handle pressure. This will demonstrate your suitability for the fast-paced environment.
✨Tip Number 4
Be flexible and show your willingness to work on match days and non-match days. Highlighting your availability during evenings and weekends will make you a more attractive candidate for this role.
We think you need these skills to ace Retail Stand Manager - Match day - Nottingham Forrest Football Club
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you managed a team or worked in a fast-paced environment, as this is crucial for the Retail Stand Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints effectively. Mention your flexibility for match days and non-match days, as well as your enthusiasm for working in a dynamic setting like Nottingham Forest Football Club.
Highlight Relevant Skills: In your application, be sure to highlight skills such as attention to detail, communication, and the ability to work under pressure. These are key attributes that the company is looking for in a candidate.
Showcase Your Unique Experiences: Don’t hesitate to include any unique experiences or personal qualities that make you stand out. The company values individuality, so share what makes you passionate about delighting customers in a catering environment.
How to prepare for a job interview at Sodexo
✨Showcase Your Customer Service Skills
As a Retail Stand Manager, you'll need to demonstrate outstanding customer service skills. Prepare examples from your previous experience where you successfully handled customer complaints or went above and beyond to ensure customer satisfaction.
✨Highlight Your Team Management Experience
Since the role involves managing a team, be ready to discuss your leadership style and any relevant experiences. Share specific instances where you motivated your team or resolved conflicts effectively.
✨Familiarise Yourself with Food Safety Protocols
Understanding food safety and health protocols is crucial in this role. Brush up on relevant regulations and be prepared to discuss how you have implemented these practices in past positions.
✨Demonstrate Flexibility and Adaptability
The job requires working on match days and non-match days, including evenings and weekends. Be sure to express your willingness to work flexible hours and share any previous experiences that showcase your adaptability in fast-paced environments.
