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For Companies At a Glance
- Tasks: Manage retail stands on match days, ensuring top-notch service and stock management.
- Company: Join Nottingham Forest Football Club, a leader in food and facilities management.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a vibrant environment.
- Why this job: Be part of an exciting team and enhance your customer service skills at live events.
- Qualifications: Team management experience and excellent customer service skills are essential.
- Other info: Great opportunity for career growth in a fast-paced catering setting.
Overview
Retail Stand Manager role at Sodexo Live!. Flexible working – Match Days and Non-Match Days (C&E Events), which includes evening and weekend shifts. Casual contract.
Responsibilities
- Attending pre-match meetings with the Retail Manager
- Ensuring catering outlets are ready for service at the agreed opening time
- When required, assisting Team Leaders
- Checking open stock and documenting alterations on stock sheets
- Completing stock checks and ensuring all company policies and procedures are adhered to
- Always adhering to Food Safety and Health & Safety procedures
- Completing relevant documentation as required by the company
- Reporting staff potential to the Retail Manager to support progression
- Regular checks on designated catering outlets, including end-of-service cleaning
Role Details
- Retail Stand Manager – £19.50 per hour
- Flexible working – Match Days and Non-Match Days (C&E Events) including evening & weekend shifts
- Casual Contract
Qualifications & Experience
- Experience in managing a team is a must
- Great customer service and confidence to diffuse customer complaints
- Great attention to detail and the ability to work under pressure
- Experience in Stadiums is preferable, but not essential
- Excellent verbal communication skills
- Experience within a Hospitality, bar or catering venue
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Retail Stand Manager - Match day employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Stand Manager - Match day
✨Tip Number 1
Network like a pro! Chat with folks in the industry, especially those who’ve worked at stadiums or in catering. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If there are any events or match days happening, pop by and introduce yourself. Being visible and making connections can really help us stand out from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on your customer service skills and be ready to share examples of how you’ve handled tough situations. We want to see that you can keep your cool under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Retail Stand Manager - Match day
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in managing teams or working in hospitality, as this will catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to handle pressure. Don’t forget to mention why you want to work with us at Nottingham Forest Football Club!
Show Off Your Communication Skills: Since excellent verbal communication is key for this role, make sure your application is clear and concise. We want to see how you express yourself, so keep it friendly and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sodexo
✨Know Your Match Day Operations
Familiarise yourself with the specific operations of a retail stand on match days. Understand the flow of service, from pre-match meetings to post-match clean-up. This knowledge will show your enthusiasm and readiness to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints in the past. Highlight your ability to remain calm under pressure and provide excellent service. This is crucial for a role that involves direct interaction with fans.
✨Demonstrate Team Leadership Experience
Be ready to discuss your experience in managing a team. Share specific instances where you supported team members' progression or resolved conflicts. This will illustrate your capability to lead effectively in a fast-paced environment.
✨Emphasise Attention to Detail
Prepare to talk about how you ensure compliance with food safety and health regulations. Mention any relevant experiences where your attention to detail made a difference, especially in high-pressure situations like match days.
