At a Glance
- Tasks: Lead and inspire teams to create amazing customer experiences in retail and leisure.
- Company: Join Sodexo, a company that values you and your contributions.
- Benefits: Enjoy competitive pay, mental health support, discounts, and flexible working options.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in managing customer-focused operations and strong people skills are essential.
The predicted salary is between 29000 - 29000 € per year.
40 hours per week, 5 Days out of 7, £29,000 per annum.
Sodexo rewards and benefits
What you’ll do:
- Lead, motivate, and develop retail, leisure, and guest services teams to deliver exceptional customer experiences.
- Manage recruitment, onboarding, rotas, training, and performance reviews.
- Oversee day-to-day retail and leisure operations, ensuring high standards of service, cleanliness, safety, and presentation.
- Drive revenue growth and support commercial performance through events, promotions, and operational initiatives.
- Monitor budgets, financial performance, and reporting to support business objectives.
- Build and maintain strong relationships with tenants, vendors, partners, and stakeholders.
- Handle escalated customer issues professionally and use feedback to improve services and operations.
- Ensure full compliance with health & safety, safeguarding, fire safety, and company policies.
- Conduct risk assessments, audits, incident investigations, and maintain accurate compliance records.
- Support marketing campaigns, seasonal events, and customer engagement initiatives to increase footfall and brand loyalty.
What you bring:
- Essential: Previous experience managing retail, leisure, hospitality, or customer-focused operations.
- Strong leadership, people-management, and team development skills.
- Excellent communication and stakeholder relationship-building abilities.
- Commercially focused with experience managing budgets, KPIs, and operational performance.
- Good understanding of health & safety, compliance, and operational procedures.
- Proven experience managing client and customer relationships.
- Desirable: Experience working within a military environment.
What we offer:
Working with Sodexo is more than a job; it's a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
Retail and Leisure Manager employer: Sodexo
Sodexo is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where you can thrive. With comprehensive benefits including mental health support, financial tools, and opportunities for personal growth, you'll be empowered to make a meaningful impact in your role as Retail and Leisure Manager. Located in a dynamic environment, you'll enjoy the chance to lead teams and enhance customer experiences while being part of a company that values diversity and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Leisure Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and leisure industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to show them that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer service. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you sound confident and articulate!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We believe it shows your enthusiasm for the role and keeps you on their radar!
We think you need these skills to ace Retail and Leisure Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail and Leisure Manager role. Highlight your leadership and customer service experience, as well as any relevant achievements in managing budgets or teams.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your understanding of health & safety and compliance!
Showcase Your People Skills:Since this role involves leading teams and building relationships, make sure to include examples of how you've successfully managed teams or resolved customer issues in the past. We love seeing those people-management skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of something greater with us at Sodexo!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of retail and leisure management. Brush up on your knowledge about customer service excellence, team leadership, and operational procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led teams in the past. Think about times when you motivated staff, handled escalated customer issues, or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and KPIs, be prepared to discuss your experience with financial performance. Bring examples of how you've driven revenue growth or managed costs effectively. This will show that you can contribute to the commercial success of the business.
✨Engage with the Company Culture
Sodexo values a supportive and inclusive environment, so be sure to express your alignment with their values during the interview. Share your thoughts on teamwork, mental health support, and community engagement initiatives. This will help you connect with the interviewers and demonstrate that you’re a good fit for their culture.
