At a Glance
- Tasks: Be the friendly face of our corporate site, ensuring smooth operations and a great guest experience.
- Company: Join Sodexo, a company that values its people and fosters a vibrant work culture.
- Benefits: Enjoy competitive pay, wellbeing support, discounts, and career development opportunities.
- Other info: Join a team that values you and offers excellent growth potential.
- Why this job: Make a real impact by delivering exceptional service in a dynamic environment.
- Qualifications: Experience in reception or customer service, strong communication skills, and a professional attitude.
The predicted salary is between 14.8 - 14.8 £ per hour.
Full time 40 hours per week 08:00am - 18:00pm £14.80 per hour Opportunities for career development Plus our Sodexo employee benefits package.
A role that keeps everyone smiling. At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. So, whilst you enhance comfort and convenience, we'll enhance your career!
As a Receptionist with Sodexo, you'll be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience. Enjoy a role where you'll love what you do.
What you'll do:
- Deliver a professional five-star service to all guests, visitors, and clients at all times.
- Manage meeting and event bookings accurately using the appropriate booking systems and procedures.
- Ensure all administration for visiting clients is completed efficiently and in a timely manner.
- Provide a welcoming and professional first point of contact, handling switchboard calls in line with company standards.
- Prepare meeting and dining rooms to client specifications, ensuring rooms are clean, organised, and fully operational.
- Provide first-line audio visual and videoconference support, assisting clients with meeting room technology when required.
- Conduct regular checks of meeting spaces and equipment to maintain high presentation and operational standards.
- Report faults, maintenance concerns, or technical issues promptly through the appropriate helpdesk channels.
- Maintain excellent communication with clients, colleagues, and departments to ensure all booking and event requirements are delivered successfully.
- Follow all company security procedures and maintain confidentiality at all times.
- Support management with additional reasonable duties within the scope of the role when required.
What you'll bring:
- Previous experience within corporate reception, hospitality, or customer-focused environments.
- Excellent customer service and interpersonal skills with the ability to build strong professional relationships.
- A polished, professional appearance and a positive, service-driven attitude.
- Strong organisational skills with the ability to manage multiple bookings and priorities effectively.
- High levels of IT competence, including Microsoft Office and room booking systems.
- Confidence in supporting audio visual and videoconferencing equipment.
- Strong communication skills with the ability to work effectively across teams and departments.
- Attention to detail to ensure meeting spaces, administration, and customer experiences are delivered to the highest standard.
- Ability to remain calm, proactive, and solution-focused in a busy corporate environment.
- Commitment to confidentiality, professionalism, and company standards at all times.
Why Sodexo?
Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
Benefits:
- Unlimited access to an online platform offering wellbeing support.
- An extensive Employee Assistance Programme to help with everyday or life-changing issues, including legal and financial advice, and support with personal matters impacting wellbeing.
- Access to a 24 hour virtual GP Service.
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers.
- Save for your future by becoming a member of the Pension Plan.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Bike to Work Scheme to help colleagues to do their bit for the environment while staying fit.
- Sodexo UK and Ireland’s enhanced benefits and leave policies.
Receptionist employer: Sodexo
At Sodexo, we pride ourselves on being an exceptional employer that values our people and fosters a vibrant work culture. As a Receptionist in London, you'll enjoy a supportive environment with ample opportunities for career development, alongside a comprehensive benefits package that includes wellbeing support, a virtual GP service, and a pension plan. Join us to be part of a team that not only enhances guest experiences but also invests in your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sodexo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sodexo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sodexo:Your cover letter is your chance to shine! Tell us why you want to work at Sodexo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sodexo!
How to prepare for a job interview at Sodexo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
