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For Companies At a Glance
- Tasks: Conduct audits and surveys to ensure top-notch service quality.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Enjoy competitive pay, mental health support, and flexible work options.
- Why this job: Make a real impact on service excellence in a dynamic environment.
- Qualifications: Strong communication skills and a team player attitude required.
- Other info: Opportunities for career growth and community volunteering.
The predicted salary is between 22600 - 28600 £ per year.
Location: Manchester University Foundation Trust, M13 9WL
£26,500 per annum
40 Hours a Week / Monday to Friday / 08:00 - 16:00
Access to Sodexo Benefits
Job Introduction
Join Sodexo and play a key role in upholding and continuously improving service excellence across our operations. In this role, you will undertake daily cleaning audits to ensure high standards are consistently maintained, promptly escalating any rectifications or areas of concern. You will work closely with key stakeholders to build strong, collaborative relationships that drive continuous improvement in operational standards. The role will also involve supporting other monitoring activities as required, including patient experience surveys, food service observations, and service KPI monitoring.
What You'll Do
- Conduct audits, patient surveys, and monitoring checks accurately and efficiently
- Act as a subject matter expert on monitoring systems, checklists, and performance standards
- Maintain strong knowledge of National Standards of Cleanliness and auditing protocols
- Manage and interpret patient satisfaction surveys and service performance data, ensuring GDPR is adhered to at all times
- Provide accurate, timely data to support Monthly Performance Reports and dashboards
- Liaise with stakeholders on quality, performance issues, and corrective actions
- Ensure compliance with Trust infection control policies and data protection requirements at all times
- Represent Sodexo professionally, including troubleshooting monitoring software issues and supporting systems improvements
What You Bring
- Strong communication skills with the ability to clearly articulate and explain findings
- Excellent interpersonal skills and the ability to work effectively with a wide range of stakeholders
- Proven team player with the ability to work on own initiative
- Flexible and resilient, with the ability to perform well under pressure
- Highly IT literate, with confidence using multiple systems and tools
- Practical knowledge of IT-based quality management systems (desirable)
- Experience managing performance and quality assurance within structured or contractual environments (desirable)
- Experience in a monitoring role, domestic services, and/or a healthcare setting (desirable)
What We Offer
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today!
Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Quality Monitoring Officer employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Monitoring Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sodexo on LinkedIn. Ask them about their experiences and any tips they might have for landing the Quality Monitoring Officer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of National Standards of Cleanliness and auditing protocols. We want you to show off your expertise! Think of examples from your past experiences where you've successfully managed quality assurance or conducted audits.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your findings clearly is key. Try doing mock interviews with friends or family to get comfortable explaining complex ideas simply.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Sodexo team. Make sure to highlight your relevant experience in your application!
We think you need these skills to ace Quality Monitoring Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Monitoring Officer role. Highlight your relevant experience in audits, patient surveys, and any monitoring roles you've had before. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since strong communication is key for this role, give examples of how you've effectively communicated findings or worked with stakeholders in the past. We love seeing candidates who can articulate their thoughts clearly and confidently!
Be Detail-Oriented: As a Quality Monitoring Officer, attention to detail is crucial. When filling out your application, make sure there are no typos or errors. We appreciate candidates who take the time to present their best selves right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company culture. Let’s get started on this journey together!
How to prepare for a job interview at Sodexo
✨Know Your Standards
Familiarise yourself with the National Standards of Cleanliness and auditing protocols. Being able to discuss these standards confidently will show that you understand the importance of maintaining high quality in service delivery.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated findings or concerns in previous roles. Strong communication is key in this position, so be ready to demonstrate your ability to articulate issues clearly and work collaboratively with stakeholders.
✨Be Data Savvy
Brush up on your skills with IT-based quality management systems and data interpretation. Be prepared to discuss how you've managed performance data in the past, as this role involves a lot of data handling and reporting.
✨Demonstrate Flexibility and Resilience
Think of situations where you've had to adapt quickly or handle pressure effectively. This role requires a flexible approach, so sharing your experiences will highlight your suitability for the dynamic environment at Sodexo.
