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- Tasks: Manage and process all incoming and outgoing mail at HMP Addiewell.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Enjoy 20+ benefits including discounts, gym perks, and 24/7 support.
- Why this job: Be part of a vital team ensuring secure and efficient mail services.
- Qualifications: Strong organisational skills and basic IT proficiency required.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Sodexo Government is seeking a highly organised and professional Prison Correspondence Administrator to support the smooth operation of mail services at HMP Addiewell. This vital role ensures that all correspondence entering and leaving the establishment is processed efficiently, securely and in line with operational policies. You will be a key part of a multi‑tasked administrative team, helping to uphold the integrity of prison operations while delivering an excellent service to internal and external parties.
Key Responsibilities
- Manage all incoming and outgoing prisoner and establishment mail, ensuring timely distribution to relevant departments in accordance with current policies and procedures.
- Record and process all special and recorded delivery items, both inbound and outbound.
- Respond professionally to mail‑related queries from colleagues, external agencies, and members of the public.
- Provide cover for other administrative functions as required, contributing to a flexible and efficient support service.
- Maintain confidentiality at all times and handle sensitive information with integrity.
- Manage mail room stock and supplies through established procurement processes.
- Support the wider aims of HMP Addiewell by contributing to a compliant, effective, and professional mail room service.
Essential Skills And Competencies
- Strong organisational skills with the ability to sort, track, and distribute high volumes of correspondence.
- Excellent attention to detail and accuracy in mail handling and record keeping.
- Confident communication skills and the ability to interact politely and professionally with colleagues, the client, and members of the public.
- Basic IT proficiency, particularly with Microsoft Word, Excel and Outlook.
- Effective time management and the ability to prioritise tasks in a fast‑paced environment.
- A customer‑focused approach with the ability to work independently and take ownership of tasks.
- Adaptability to changing procedures and operational needs.
- Problem‑solving skills to identify and resolve issues relating to mail handling and delivery.
Key Outputs
- Professional, courteous handling of all internal and external queries.
- Consistent adherence to operational guidelines and procedures.
- Delivery of a reliable, high‑quality mail room service aligned with the vision and values of HMP Addiewell.
- Personal accountability for the standard of service provided.
- Contribution to contractual obligations through efficient mail room processes.
Benefits
In addition to a competitive salary, we offer 20+ Sodexo benefits such as a retirement plan, discounts to over 1,900 brands, gym discounts, a confidential 24/7 employee assistance programme providing independent emotional, legal and financial support, and more.
About the company
At Sodexo, our purpose is to create a better everyday for everyone. As the global leader in services that improve the quality of life, we operate in 55 countries and serve over 100 million consumers each day through our unique combination of on‑site food and FM services, benefits & rewards services and personal & home services. We are committed to equal opportunities, celebrate diversity, and are a Disability Confident employer. We welcome applications from candidates from under‑represented backgrounds and run a Disability Confident interview scheme for qualified candidates.
Prison Correspondence Admin employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prison Correspondence Admin
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sodexo or similar organisations. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to mail handling and organisational skills. We recommend role-playing with a friend to get comfortable with your responses and show off your confidence.
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've successfully managed correspondence or handled sensitive information in the past. This will demonstrate that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at HMP Addiewell.
We think you need these skills to ace Prison Correspondence Admin
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your strong organisational skills in your application. We want to see how you can manage high volumes of correspondence and keep everything running smoothly!
Attention to Detail is Key: When filling out your application, pay close attention to detail. Accuracy in your writing reflects your ability to handle mail and records meticulously, which is super important for this role.
Communicate Like a Pro: Since you'll be dealing with various queries, showcase your confident communication skills. We love candidates who can interact politely and professionally with everyone, so let that shine through in your application!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at HMP Addiewell.
How to prepare for a job interview at Sodexo
✨Know Your Mail Handling Procedures
Familiarise yourself with the specific mail handling procedures and policies relevant to the role. Understanding how to manage incoming and outgoing correspondence will show that you’re serious about maintaining operational integrity.
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed high volumes of correspondence in the past. Highlight your ability to sort, track, and distribute mail efficiently, as this is crucial for the role.
✨Practice Professional Communication
Since you'll be interacting with colleagues and external parties, practice your communication skills. Be ready to discuss how you would handle queries professionally and courteously, showcasing your customer-focused approach.
✨Show Adaptability and Problem-Solving Skills
Think of scenarios where you had to adapt to changing procedures or resolve issues. Be prepared to share these experiences during the interview to demonstrate your flexibility and problem-solving capabilities.
