At a Glance
- Tasks: Lead a team on matchdays, ensuring excellent customer service and smooth operations.
- Company: Join the vibrant Preston North End Football Club family.
- Benefits: Flexible hours, fun environment, and the chance to be part of exciting matchdays.
- Other info: Work in a lively atmosphere at Deepdale, with opportunities for growth.
- Why this job: Be at the heart of the action and create memorable experiences for fans.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
We’re hiring Team Leaders for matchdays at Preston North End Football Club. This role includes handling alcoholic beverages and casual work during evenings and weekends.
Main Responsibilities
- Welcoming retail customers, ensuring till orders are taken correctly and that food/beverages are served in a timely manner.
- Dealing with complaints and liaising with the Retail Stand Manager regarding matchday operations.
- Ensuring customer satisfaction and delivering an optimal client service experience.
- Answering questions and making suggestions regarding food and beverage choices.
- Leading a small team on a public kiosk bar in the matchday retail sector, organising staff roles for the shift, managing customer queues, and completing necessary paperwork.
The Ideal Candidate
- Able to lead a small team.
- Able to drive sales and meet customer expectations.
- Able to deal with customers/spectators.
Location: Deepdale, home ground of Preston North End.
Team Leader in Preston employer: Sodexo
Preston North End Football Club is an exceptional employer, offering a vibrant work culture that thrives on teamwork and customer engagement during matchdays. Employees benefit from flexible working hours, opportunities for personal growth within the hospitality sector, and the unique experience of being part of a passionate football community at Deepdale. Join us to lead a dedicated team and create memorable experiences for our fans while enjoying the excitement of live sports.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Preston
✨Tip Number 1
Get to know the venue! Familiarise yourself with Preston North End and its matchday atmosphere. This will help you connect with customers and show your enthusiasm during interviews.
✨Tip Number 2
Practice your people skills! Since you'll be leading a team and dealing with customers, role-play common scenarios with friends. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your leadership skills! Think of examples from past experiences where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Preston North End!
We think you need these skills to ace Team Leader in Preston
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any experience you have in leading a team. We want to see how you've motivated others and driven results, especially in busy environments like matchdays.
Customer Service is Key:Don’t forget to mention your customer service experience! We’re all about ensuring our fans have a great time, so share examples of how you've handled complaints or gone the extra mile for customers.
Be Specific About Your Experience:Tailor your application by including specific examples from your past roles that relate to the responsibilities listed in the job description. We love seeing how your skills align with what we need at Preston North End!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sodexo
✨Know the Matchday Vibe
Familiarise yourself with Preston North End Football Club and its matchday atmosphere. Understand what makes a great experience for fans, as this will help you connect with the interviewers and show your enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you managed staff roles, resolved conflicts, or improved customer service. This will demonstrate your capability to lead effectively during busy matchdays.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of scenarios where you dealt with complaints or enhanced customer satisfaction. Highlighting your ability to handle difficult situations will show that you're the right fit for ensuring an optimal client service experience.
✨Practice Your Sales Techniques
Since driving sales is part of the role, brush up on your sales techniques. Be prepared to suggest food and beverage pairings or upsell items. Showing that you can boost sales while keeping customers happy will set you apart from other candidates.
