At a Glance
- Tasks: Process temporary ID passes and ensure top-notch security at HM Naval Base.
- Company: Join Sodexo at the historic Portsmouth naval base with a supportive team.
- Benefits: Enjoy discounts, free parking, gym access, and career development opportunities.
- Other info: Flexible hours, on-the-job training, and a friendly work environment await you.
- Why this job: Make a difference by interacting with armed forces personnel daily.
- Qualifications: Strong communication skills and a team-oriented attitude are essential.
The predicted salary is between 13.21 - 13.21 £ per hour.
As a Pass Office Operative at HM Naval Base, Portsmouth, PO1 4QT you'll process temporary ID passes for all visitors to Portsmouth naval base in a timely manner and ensure that the highest level of security is maintained at all times. You'll interact with our Armed forces personnel every day, improving quality of life for all that you meet.
Responsibilities
- Process all temporary ID passes for the Naval base, ensuring relevant checks are carried out and naval base processes are strictly adhered to.
- Greet all visitors in a friendly, polite, and professional manner, process all passes within fifteen minutes of the customer pulling their number.
- Complete vetting applications and issue passes for all contracts requiring access to the Naval base within timescales detailed in the service standard.
- Ensure the induction process and T cards are issued as required.
- Book Chaperones via the company system.
- Assist security colleagues with administration tasks.
- Raise any security concerns immediately with the authority personnel.
- Ensure that personnel appearances are beyond reproach, strict adherence to uniform dress standards is maintained at all times.
- Diligently take and hand over every duty shift ensuring that a full check of the daily occurrence and incident report books is carried out on each takeover of duty.
- Comply with all Sodexo company policies/procedures and client site rules and regulations.
- Carry out any other reasonable tasks and/or instructions as directed by management.
Qualifications
- Previous experience in a similar role is a plus.
- Strong team‑oriented attitude and excellent interpersonal communication skills.
- Ability to prioritise tasks effectively and stay calm under pressure.
- Strong computer skills.
- Desire to grow and advance your career.
- For insurance purposes you must be over 25 and hold a full UK driving licence.
- Due to security requirements you must have been continuously resident in the UK for the last 3 years.
Working hours and pay
- Monday to Saturday – Early 06:00‑14:30, Late 09:30‑18:00 & Saturdays 07:00‑12:00. You will be working 4 full days and one half day on a rota basis. Flexibility may be required to cover other days including evening and weekend.
- Hourly rate: £13.21 per hour. Position is a 12‑Month Fixed Term Contract.
Benefits
- 10% discount on Costcutter shop on site.
- Free car parking.
- Reduced cost use of gym on site.
- Subsidised food available on site.
- Access to Historic Dockyard at FMSP Portsmouth.
- Families Day and other special events on site.
- Sodexo rewards and benefits.
- Discounts at Sodexo partner brands.
- On‑the‑job training with experienced professionals.
- Fully funded apprenticeship qualifications.
- Career development opportunities within Sodexo.
- Friendly and supportive work environment.
- Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
- Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death‑in‑service benefit.
- Career Growth – Apprenticeships, learning tools, and development opportunities.
- Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.
Pass Office Receptionist - Portsmouth employer: Sodexo
At Sodexo, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment at HM Naval Base in Portsmouth. Our team members enjoy a range of benefits including discounts on-site, access to health and wellbeing resources, and opportunities for career development through fully funded apprenticeships. With a focus on employee growth and a commitment to maintaining high security standards, we ensure that every day is rewarding and meaningful for our staff as they contribute to the quality of life for our Armed Forces personnel.
StudySmarter Expert Advice🤫
We think this is how you could land Pass Office Receptionist - Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sodexo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sodexo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Pass Office Receptionist - Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sodexo:Your cover letter is your chance to shine! Tell us why you want to work at Sodexo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sodexo!
How to prepare for a job interview at Sodexo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
