Airport Lounge Team Leader in Paisley

About the Role

We are experience makers and relationship builders. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Be part of something greater.

A few things about you:

• Great team spirit
• Fantastic communication skills
• Top-notch customer service
• Attention to detail
• Organisational skills

Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practices, so it is vital that you champion this.

Package Description:

• £13.05 Per hour
• Early (4:15am - 12:45pm) & Late (12:30pm - 9:00pm) Shifts
• Working 3 days on 3 days off, 28 hours per week
• Leading a team
• Employee benefits, rewards and recognition
• Mandatory vetting
• You must be able to provide 5 years working history, and 5 years address history

Main Responsibilities:

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
• Constantly seek customer feedback and opportunities to develop the lounge product.
• Be responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards.
• Oversee staff performance, train and coach staff to ensure a smooth operation.
• Monitor staff punctuality and grooming and guide as required, plan and delegate tasks to the team members before the beginning of each shift & ensure all assigned staff comply with requirement of updating the work log records and time sheets.
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate.
• Carry out other reasonable tasks as directed by Management.

The Ideal Candidate:

• Front of house and customer facing experience
• Experience in supervising a team is desirable
• Highly motivated with a positive attitude
• Attention to detail
• Able to work on own initiative within a team environment
• Ability to work under pressure as the lounge is fast paced

About The Company:

Sodexo Live! We’re Experience Makers. And go-getters, fanatic foodies, and community pillars. At Sodexo Live! build a career where every day is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.

Why choose Sodexo Live!

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment you’ll be immersed in the action.

As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life.