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- Tasks: Support daily operations at HMP Forest Bank, ensuring safety and security.
- Company: Sodexo is a global leader in services that enhance Quality of Life.
- Benefits: Enjoy 20+ perks including discounts, gym memberships, and 24/7 support.
- Other info: Sodexo values diversity and welcomes applications from all backgrounds.
- Why this job: Be part of a diverse team making a real impact in a secure environment.
- Qualifications: Must be proactive, resilient, and able to work independently or in a team.
The predicted salary is between 28800 - 43200 £ per year.
Join us as an Operational Support Officer
Location: HMP Forest Bank
Salary: £27,757.20 rising to £28,809.26 after 1 year
Are you reliable, professional, and ready to make a difference? We\’ve got the Perfect role for you at Sodexo! Join our team at HMP Forest Bank as an Operational Support Officer (OSO).
Whether you\’re supporting day-to-day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment.
What You\’ll Be Doing
As an OSO, you\’ll be the face of professionalism and safety. Your responsibilities may include:
- Welcoming and managing visitors and official guests
- Monitoring security systems and conducting safety checks
- Supporting operational teams across Gatehouse, Control Room, Visits, and more
- Escorting contractors and ensuring compliance with prison protocols
- Managing stock and uniform distribution in Stores
- Responding to incidents and maintaining vigilance during night shifts
What\’s in It for You?
- Full training and development (No prior prison experience needed)
- Uniform and name badge provided
- Career progression opportunities within Sodexo
- A supportive, inclusive, and respectful workplace culture
What We\’re Looking For:
- Excellent communication and customer service skills
- A proactive approach to safety, equality, and inclusion
- Ability to work independently and as part of a team
- Professionalism, discretion, and a positive attitude
- Strong initiative and motivation
Working with Sodexo is more than a job; it\’s a chance to be part of something greater.
You\’ll belong in a company and team that values you for you; you\’ll act with purpose and have an impact through your everyday actions; and you\’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on safety, rehabilitation, and respect.
We\’re an inclusive workplace, where everyone is welcome, everyone can be natural, and everyone can be the best versions of themselves.
We recognise that we\’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We\’re a Disability Confident Leader employer. We\’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Join a team that\’s committed to making a real difference in people\’s lives.
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Operational Support Officer employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer
✨Tip Number 1
Familiarise yourself with the specific operational procedures and security protocols of HMP Forest Bank. Understanding the environment you'll be working in will help you demonstrate your readiness for the role during any interviews or discussions.
✨Tip Number 2
Showcase your ability to handle challenging situations calmly and effectively. Think of examples from your past experiences where you've successfully managed pressure, as this is a key competency for the Operations Support Officer role.
✨Tip Number 3
Network with current or former employees of Sodexo or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you embody the values of respect, integrity, and safety in your interactions. Being able to articulate these values will show that you align with Sodexo's mission and are ready to represent them professionally.
We think you need these skills to ace Operational Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and competencies required for the Operations Support Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in operational support or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to work in a secure environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your resilience, teamwork, and proactive approach, which are essential for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the role of an Operations Support Officer.
How to prepare for a job interview at Sodexo
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Support Officer. Familiarise yourself with the key areas you'll be supporting, such as security, visitor management, and data input. This will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As the first point of contact for visitors and staff, strong communication skills are essential. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your ability to maintain professionalism and respect.
✨Demonstrate Resilience
The role requires a calm and effective approach under pressure. Think of instances where you've successfully managed stressful situations or conflicts. Sharing these experiences will show your potential employer that you can handle the demands of a fast-paced environment.
✨Emphasise Teamwork and Collaboration
Being a strong team player is crucial in this role. Prepare to discuss how you've worked collaboratively with others in the past, particularly in secure or regulated settings. This will illustrate your ability to contribute positively to the team dynamic at HMP Forest Bank.