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For Companies At a Glance
- Tasks: Serve drinks and food, ensuring a fantastic experience for fans on matchdays.
- Company: Join Nottingham Forest Football Club, a leader in hospitality and sports.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Be part of an exciting atmosphere and learn valuable skills in hospitality.
- Qualifications: Experience in hospitality is a plus, but beginners are welcome!
- Other info: Casual contract with evening and weekend shifts available.
The predicted salary is between 12 - 16 £ per hour.
Retail Kiosk Staff opportunity at Nottingham Forest Football Club for the 2026/27 Football Season. The role involves working on matchdays and non-matchdays in a fast and innovative catering facility. The retail general admission areas of the stadium are busy and offer a fantastic atmosphere. We require Kiosk Cashiers (for those over the age of 18) and Pourers (for those over the age of 16) to work in the various kiosks within the stadium. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally you will have worked within the hospitality sector previously, but we are open to those who are looking to secure their first role and those who want to learn lots of new skills.
Responsibilities
- Handling and preparing alcoholic and non-alcoholic drinks
- Taking payments for drinks using the tills in the kiosk
- Restock food and drink items in the kiosk
- Welcoming guests and taking orders
- Care about customer satisfaction and deliver the optimal client service experience
- Serving guests in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment
- Help answer questions and make suggestions regarding food and beverage choices and related items
Requirements / Qualifications
- Experience within hospitality
- A flexible "can do" attitude
- The ability to multi-task within a fast-paced environment
- Good attention to detail and punctuality
- Being proactive is key
- Being a team player with an ability to resolve conflict and take criticism
- Excellent verbal communication skills
Working Details
- Flexible working - Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts
- Casual Contract
- Rate: 12.60 per hour
Retail Kiosk Staff - Nottingham Forest Football Club employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Kiosk Staff - Nottingham Forest Football Club
✨Tip Number 1
Get to know the Nottingham Forest Football Club vibe! Spend some time at the stadium, chat with current staff, and soak in the atmosphere. This will not only help you understand the role better but also show your genuine interest when you apply.
✨Tip Number 2
Practice your customer service skills! Whether it’s serving drinks or handling payments, being friendly and efficient is key. Role-play with friends or family to get comfortable with common scenarios you might face on matchdays.
✨Tip Number 3
Be proactive during your interview! Think of ways you can contribute to the team and improve customer satisfaction. Share ideas about how to enhance the kiosk experience – this shows you're not just looking for a job, but are genuinely invested in making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to highlight any relevant experience or skills that make you a great fit for the role!
We think you need these skills to ace Retail Kiosk Staff - Nottingham Forest Football Club
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing great customer service. Share any experiences you've had in hospitality or similar roles, and highlight your friendly attitude. We want to see that you're excited about making our guests' experience unforgettable!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Retail Kiosk Staff role. Use keywords from the job description, like 'multi-tasking' and 'team player', to show that you understand what we're looking for. This will help your application stand out from the crowd!
Be Honest About Your Experience: Whether you have loads of experience or this is your first role, be upfront about it! If you’ve worked in hospitality before, share those details. If not, tell us why you’re keen to learn and how your skills can transfer to this role. We appreciate honesty and enthusiasm!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us that you’re serious about joining our team at Nottingham Forest Football Club!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Familiarise yourself with Nottingham Forest Football Club and its culture. Understand the role of Retail Kiosk Staff and what it entails, especially the importance of customer service in a busy environment. This will show your enthusiasm and commitment during the interview.
✨Show Off Your Hospitality Skills
If you have previous experience in hospitality, be ready to share specific examples of how you handled customer interactions. If you're new to the field, think about any relevant experiences where you provided excellent service or worked in a team. This will help demonstrate your potential.
✨Emphasise Your Flexibility
Since the role involves working on matchdays and non-matchdays, highlight your availability and willingness to work evenings and weekends. Employers love candidates who can adapt to varying schedules, so make sure to mention your 'can do' attitude!
✨Practice Makes Perfect
Before the interview, practice common interview questions related to customer service and teamwork. You could even role-play with a friend to build confidence. Being articulate and clear in your responses will leave a great impression on the interviewer.
