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- Tasks: Manage hospitality services on matchdays and ensure exceptional guest experiences.
- Company: Join Nottingham Forest Football Club, a leader in sports hospitality.
- Benefits: Earn £18.10 per hour with flexible shifts and career progression opportunities.
- Why this job: Be part of an exciting team delivering memorable experiences at live events.
- Qualifications: Experience in hospitality and strong customer service skills required.
- Other info: Casual contract with opportunities for growth in a fast-paced environment.
The predicted salary is between 13 - 16 £ per hour.
Hospitality Manager opportunities at Nottingham Forest Football Club for the 2026/27 Football Season. Roles involve matchdays and non-matchdays in a fast and innovative catering facility with opportunities for career progression. Ideally, you will have worked within the hospitality sector previously and have a good foundation and knowledge of customer service.
Responsibilities
- Ensure allocated Hospitality room is set prior to guests arriving
- Providing an in-depth staff brief prior to service
- Delivering exceptional service to our guests and managing staff
- Adhering to Food Safety alongside Health & Safety procedures
- Completing relevant documentation as required by the company
- Reporting staff potential to the fixed Hospitality management team, to aid in supporting their progression
- Confident and good knowledge to assist guests with queries alongside resolving any issues
- Leading and motivating a team, whilst driving a great guest experience and maintaining high service standards
- Opening/closing procedures of the allocated Hospitality area
- Adhering to Food Allergens process and procedures
- Adhering to Licensing Laws alongside company policies
- Flexibility and adaptability to changes, working in different rooms when required
- Ensuring staff are following Company policies alongside fulfilling their role
Qualifications / Skills
- Team player and confident in managing staff
- Quick learner
- Good attention to detail
- Passionate in delivering exceptional service and memorable experiences
- Excellent verbal communication skills
- Fantastic attention to detail
- Proactive and thrives in a fast-paced environment
Opportunities & Details
- Hospitality Manager - Matchdays - £18.10 per hour
- Flexible working - Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts
- Casual Contract
- This opportunity will join the team for the 2026/27 Football Season, with opportunities to work on Matchdays and Non-Matchdays
- We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression
Hospitality Manager - Match day - Nottingham Forrest Football Club employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager - Match day - Nottingham Forrest Football Club
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector, especially those who have experience with matchday operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend events or matches at Nottingham Forest if you can. Being present in the environment where you want to work not only shows your enthusiasm but also gives you a chance to meet potential colleagues and managers.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research Nottingham Forest Football Club’s hospitality services and think about how your experience aligns with their needs. Tailor your answers to highlight your customer service skills and team management experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Hospitality Manager - Match day - Nottingham Forrest Football Club
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional service and creating memorable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Hospitality Manager role. Highlight any relevant experience in the hospitality sector, especially anything related to customer service or team management. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Nottingham Forest Football Club!
How to prepare for a job interview at Sodexo
✨Know Your Hospitality Basics
Brush up on your knowledge of customer service and hospitality standards. Be ready to discuss your previous experience in the sector, especially any roles where you managed staff or delivered exceptional service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate staff and ensure high service standards, as this is crucial for the Hospitality Manager role.
✨Understand Food Safety and Licensing Laws
Familiarise yourself with food safety procedures and licensing laws relevant to the hospitality industry. Being able to discuss these topics confidently will show that you take compliance seriously and are prepared for the responsibilities of the role.
✨Demonstrate Flexibility and Adaptability
Be ready to talk about times when you've had to adapt quickly to changes in a work environment. This could include working in different areas or adjusting to last-minute requests, which is essential for matchday operations.
