Staffing and Recruitment Coordinator in Newcastle upon Tyne

Newcastle United Football Club – St James' Park, Newcastle upon Tyne, NE1 4ST

£28,600 per annum + excellent benefits

40 hrs per week (5/7)

Free onsite parking, free meals on duty

Experience of payroll, right to work, and compliance required

At Sodexo Live! we create seamless, world‑class hospitality experiences at some of the UK’s most iconic venues. We are seeking a Staffing and Recruitment Coordinator to join our team at Newcastle United F.C., helping to recruit, manage, and engage our casual workforce to deliver exceptional matchday and event experiences. This is a pivotal role ensuring the smooth operation of staffing, from recruitment and training through to matchday coordination and payroll; keeping our teams motivated, compliant, and performing at their best.

What you'll do:

• Lead recruitment, onboarding, and induction of casual staff for matchdays and events.
• Ensure all Right to Work and compliance checks are completed accurately and on time.
• Coordinate training sessions and ensure all staff are fully prepared for their roles.
• Manage staffing levels across matchdays, weekly shifts, and events to meet operational requirements.
• Maintain accurate personnel records and profiles on labour management systems.
• Monitor absenteeism, performance, and engagement of casual staff.
• Oversee uniform stock, ordering, and standard compliance.
• Complete matchday payroll and assist with weekly payroll when required.
• Act as the first point of contact for casual staff, handling queries and communication.
• Support HR‑related tasks, recruitment strategies, and labour planning initiatives.
• Ensure all activities comply with Safe Systems of Work, Risk Assessments, and Sodexo values.
• Contribute to continuous improvement, supporting operational excellence across the venue.

What you bring:

Essential:

• Strong administration skills with an ability to manage high volumes of data.
• Experience within the catering or hospitality industry.
• Excellent IT and computer literacy, particularly with HR/labour management systems.
• Strong communication, organisational, and planning skills.
• Knowledge of recruitment processes and staff engagement techniques.
• Analytical and decision‑making skills to manage a large casual workforce.
• Passionate about delivering excellent customer service through team performance.

Desirable:

• Payroll processing experience.
• Previous HR experience.
• Familiarity with large‑scale event staffing or stadia operations.

What we offer:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications. At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.