At a Glance
- Tasks: Lead a team of casual catering staff during matchdays and events for top-notch service.
- Company: Join the Newcastle United Football Club family and be part of the excitement.
- Benefits: Flexible hours, dynamic work environment, and the thrill of matchday action.
- Other info: Perfect for those who thrive under pressure and love sports!
- Why this job: Be at the heart of the action while developing leadership skills in a fast-paced setting.
- Qualifications: Experience in hospitality or retail, strong leadership, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Lead and coordinate a team of casual catering staff across kiosks, stands, or service points during matchdays and events.
- Ensure smooth, efficient, and high‑quality food and beverage service throughout busy operational periods.
- Allocate tasks, direct staff, and support team members to maintain service standards and speed.
- Act as the main point of contact for staff during service, escalating issues to management when required.
- Monitor staff performance and provide on‑the‑spot guidance, coaching, and support.
- Ensure all service areas are fully prepared, stocked, and operational before gates open and during events.
- Oversee till operations, cash handling, and payment procedures to ensure accuracy and compliance.
- Maintain high standards of food hygiene, health & safety, allergen control, and stadium operational procedures.
- Support effective queue management and customer flow to maximise efficiency and guest satisfaction.
- Handle customer enquiries, complaints, and service issues professionally and promptly.
- Monitor stock levels and report shortages or issues to management in a timely manner.
- Ensure cleanliness and organisation of all catering areas throughout service and during close‑down.
- Complete opening and closing procedures, including setup checks, cleaning, and basic reporting.
- Maintain a calm, organised, and proactive approach in a fast‑paced, high‑pressure stadium environment.
- Support the onboarding and training of new casual staff when required.
Qualifications
- Previous experience in a supervisory or team‑leader role within catering, hospitality, events, or retail environments.
- Strong leadership skills with the ability to motivate, direct, and support casual staff during busy matchday operations.
- Confident and calm decision‑maker who performs well under pressure in fast‑paced environments.
- Excellent organisational and multitasking abilities with strong attention to detail.
- Proven ability to deliver high standards of customer service in high‑volume settings.
- Good understanding of food hygiene, health & safety, allergen awareness, and stadium compliance procedures.
- Experience managing tills and basic operational reporting.
- Strong communication skills with the ability to coordinate effectively across multiple teams and departments.
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events.
- Hands‑on, proactive approach with a strong work ethic and positive attitude.
- Able to coach, guide, and support team members to maintain consistent service standards.
- Comfortable working in a physically demanding stadium environment for extended periods.
- Able to handle customer complaints and operational issues professionally and efficiently.
Casual Matchday Stadium Catering Team Leader - Newcastle United Football Club in Newcastle upon Tyne employer: Sodexo
Newcastle United Football Club is an exceptional employer, offering a vibrant work culture that thrives on teamwork and passion for sports. As a Casual Matchday Stadium Catering Team Leader, you will enjoy the dynamic atmosphere of matchdays while leading a dedicated team, with opportunities for personal growth and development in a fast-paced environment. The club prioritises employee well-being and provides comprehensive training, ensuring you are well-equipped to deliver outstanding service to our fans.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Stadium Catering Team Leader - Newcastle United Football Club in Newcastle upon Tyne
✨Tip Number 1
Get to know the venue! Familiarise yourself with Newcastle United Football Club and its matchday operations. This will help you understand the environment and impress during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former staff on social media or at events. They can provide insider tips and might even put in a good word for you.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams in high-pressure situations. This is key for a role that requires managing casual staff during busy matchdays.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Casual Matchday Stadium Catering Team Leader - Newcastle United Football Club in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight any previous experience you have in leading teams, especially in fast-paced environments like catering or hospitality. We want to see how you can motivate and support your team during those busy matchdays!
Be Specific About Your Experience:When detailing your past roles, focus on specific tasks you've handled that relate to the job description. Mention your experience with food hygiene, cash handling, and customer service to show us you're the right fit for the role.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through! Share a bit about why you’re passionate about working in a stadium environment and how you handle pressure – it’ll help us get to know you better.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of leading a catering team on matchdays, and think about how your previous experience aligns with these tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Leadership Skills
Be ready to share specific examples of how you've successfully led a team in a fast-paced environment. Think about times when you motivated staff, handled complaints, or maintained high service standards under pressure. This will demonstrate your ability to manage a team effectively during busy matchdays.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, like a sudden stock shortage or a customer complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're proactive and can think on your feet.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's dynamics, how they handle peak times, or what success looks like in this role. This not only shows your interest but also gives you insight into whether the job is the right fit for you.
